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*New Individual Annual members only. Valid until 31st August 2019. Read More... Terms and Conditions This offer gives you 50% off our RRP price of Individual Membership (12x monthly payments) subscription. Membership must be paid in full upon sign-up for the year ahead and gives you unlimited access to all individual-level resources. Membership renews on the anniversary of your purchase and remains the same price for every consecutive year you remain a member. If you choose to cancel your membership, or let your membership lapse, we cannot guarantee the same offer. Offer ends 31.08.19. New Individual annual members only.

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Improve your Customer relationship management with our hub page

Use our hub pages as a reference to get up-to-speed on all the main digital marketing techniques. They will help you quickly understand how to make the most of the technique through definitions and recommendations on our member resources and blog articles covering strategy, best practices and the latest statistics.

Customer relationship management or CRM is a well established approach. Although some argue it's impossible to achieve and customer managed relationships is more appropriate! Digital media provides new opportunities to tailor customer communications integrated with traditional channels.  We also review this for our email marketing tactic.

Customer relationship management quick guide

Recommended member resources for Customer relationship management

Toolkits on
Ebooks on Customer relationship management
Online training on
Marketing templates on

Key techniques for Customer relationship management

These are the related techniques which we recommend as important for managing Customer relationship management effectively. View these hub pages giving details on best practices, statistics and examples for these techniques:

View all blog articles on Customer relationship management

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Start your Digital Marketing Plan today with our Free membership.

  • FREE fast start guides to review your approach
  • FREE digital marketing plan templates
  • FREE alerts on the latest developments