Guides and Templates

Google Analytics for e-commerce template

Our analysis template giving recommendations on a structured approach to online sales optimization

How will this Google Analytics e-commerce template help me and my business?

Google Analytics is a powerful tool, but you need a data-driven mindset to go beyond a simple review of trends in sales figures in Google Analytics to identify techniques to increase revenue. A marketer or consultant needs to know the right sequence of questions to ask to improve sales, and where to find the answers...

This auditing template acts as your structured guide based on an approach used by two expert users of Google Analytics who have defined processes for reviewing all the opportunities to increase sales and making recommendations on where to prioritise.

We designed this template to help give companies a structured approach to apply Google Analytics to identify ways to increase sales for e-commerce sites. It was mainly created for use on retail sites, but it can be applied in other sectors too with a transactional site including financial services and travel. Many of the reviews and recommendations can also be applied in businesses offering services too.

Who is it for?

This template is for 'hands-on' use if you're directly involved with using a data-driven approach to improve results from a transactional website using Google Analytics. It's likely you will be using many of the techniques already, but it will give you suggestions of techniques you may not have applied.

Typical people who will find it useful are:

  • E-commerce managers
  • Trading managers
  • Agencies and consultants who conduct audits of e-commerce sites and make recommendations to clients on how to test new approaches to increase sales

What does the Google Analytics e-commerce site audit include?

This Excel spreadsheet contains:

  • 120 questions structured across RACE and advice on what to look for in analytics categorised into around 40 key issues to consider
  • Links to advice to help better customize Google Analytics better to your business and use it for analysis
  • Selectors to benchmark site opportunities on a five-point scale using a radar chart

The six key areas of e-commerce recommendations covered are:

  1. Google Analytics setup and customization for e-commerce
  2. Growing Reach
  3. Engaging on the Path to Purchase
  4. Conversion effectiveness
  5. Loyalty - engaging for repeat purchases
  6. Advocacy using content and social media

Latest updates

  • References updated including Google Demo Account, enhanced e-commerce tracking, Ads re-marketing, Google Analytics Gallery custom reports, Google Analytics recommended events, audience benchmarking, Google Search Console integration, content grouping reports, and flow visualization reports

Resource Details

About the authors

Dan Barker

Dan Barker Dan Barker is the Smart Insights expert commentator on using Analytics for Ecommerce. He is an independent consultant, working across analytics, SEO, conversion optimisation, email, content and more. You can Follow Dan on Twitter or Connect with Dan on LinkedIn


Dr. Dave Chaffey

Dave ChaffeyDave is co-founder and content director of Smart Insights. He is editor of the 100 templates, ebooks and courses in the digital marketing resource library created by our team of 25+ Digital Marketing experts. Our resources used by our Business members in more than 80 countries to Map, Plan and Manage their digital marketing.

For his full profile, or to connect on LinkedIn or other social networks, see the About Dave Chaffey profile page on Smart Insights. Dave is the author of 5 bestselling books on digital marketing including Digital Marketing Excellence and Digital Marketing: Strategy, Implementation and Practice. In 2004 he was recognised by the Chartered Institute of Marketing as one of 50 marketing ‘gurus’ worldwide who have helped shape the future of marketing.

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