Improve your Customer relationship management with our hub page

Use our hub pages as a reference to get up-to-speed on all the main digital marketing techniques. They will help you quickly understand how to make the most of the technique through definitions and recommendations on our member resources and blog articles covering strategy, best practices and the latest statistics.

Customer relationship management or CRM is a well established approach. Although some argue it’s impossible to achieve and customer managed relationships is more appropriate! Digital media provides new opportunities to tailor customer communications integrated with traditional channels.  We also review this for our email marketing tactic.

Customer relationship management quick guide

Recommended member resources for Customer relationship management

Toolkits on
Ebooks on Customer relationship management
Online training on
How to videos on
Marketing templates on

Key techniques for Customer relationship management

These are the related techniques which we recommend as important for managing Customer relationship management effectively. View these hub pages giving details on best practices, statistics and examples for these techniques:

View all blog articles on Customer relationship management

Digital Marketing 2015

Share to learn and win with our Managing Digital 2015 research.

  • Benchmark against your peers
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Digital Marketing 2015

Share to learn and win with our Managing Digital 2015 research.

  • Benchmark against your peers
  • Get a free copy of the report
  • Opportunity to win one of 6 free prizes
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