Book your free RACE consultation to create your new strategy - 20% off Professional Membership this August

Guides and Templates

Managing digital marketing in 2020 research report

Best practices for investing in integrated digital media and technology to fuel business growth

How will this report help me and my business?

How does your use of digital marketing compare? Are you using the full range of channels and marketing technologies? Which are producing the best ROI for you?

This research report created by Smart Insights in association with B2B Marketing Expo answers these questions by reviewing the following challenges:

  • What are the opportunities in digital marketing?
  • How do digital marketing capabilities compare?
  • Who is using a structured approach to strategy and planning?
  • Which techniques are businesses investing in?
  • What approaches to innovation and optimization are used?

Our research report based on a survey of Smart Insights members and Technology for Marketing attendees explores the approaches businesses use to plan and manage their investments in digital marketing.

This is our fifth annual report in collaboration with the B2B Marketing Expo, taking place on the 10th and 11h November 2020 at ExCel, London.

Who is this report for?

This report contains valuable benchmarks for all senior managers involved in improving the ROI from their investments in digital marketing. This includes:

  • Marketing Directors and CMOs
  • Marketing manager and digital marketing managers
  • Agency owners

How is the managing digital marketing report structured?

Findings and recommendations are grouped in four key strategic areas which will help managers plan for an improved contribution from digital marketing:

  1. Review digital marketing capabilities and implement digital transformation
  2. Developing integrated digital strategies and plans for digital marketing
  3. Investing in digital marketing in 2020
  4. Innovation and optimizing digital marketing

Latest updates

This is a report for an annual survey we send to our members, last conducted and published in January 2020.

Resource Details

  • Authors: Dr. Dave Chaffey and Matt Chappell
  • Format: Downloadable PDF report

About the authors

Dr. Dave Chaffey

Dave ChaffeyDr. Dave Chaffey is co-founder and content director of Smart Insights. He is editor of the 100+ templates, ebooks and courses in the digital marketing resource library created by our team of 25+ Digital Marketing experts. Our resources used by our premium members in more than 170 countries to Map, Plan and Manage their digital marketing. Dave is author of five bestselling books on digital marketing including Digital Marketing Excellence and Digital Marketing: Strategy, Implementation and Practice. In 2004 he was recognized by the Chartered Institute of Marketing as one of 50 marketing ‘gurus’ worldwide who have helped shape the future of marketing.

Matt Chappell


Matt Chappell is our Content Curation Specialist here at Smart Insights. He’s charged with creating and updating new member content across all of Smart Insight’s various e-learning formats. He graduated from Leeds Beckett University and has spent eight years working in Digital Marketing as a content specialist.

Free memebrship badge icon Free Membership is required

Access this resource now

Get access to this and 25+ other guides and templates with Free Membership

Join for free and get this guide Already a Free member? Login here Guide cover

The Managing digital marketing in 2020 research report is included in the

Digital marketing strategy and planning Toolkit

Get this for FREE as a sample of Guides and Templates available in this toolkit.

Join for free and get this sample guide Already a Free Member? Login here

Individual or Business members get full access to the guides and templates in this toolkit

Learn more about Individual or business membership options

...or take a look at the other Guides and Templates in this Toolkit

Look inside content

Why wait? Start Improving your marketing today

Join as an Individual or Business member to access this toolkit and up to 19 more.

Splitter graphic
Illustration for Individual Membership

Individual Membership

  • Enhance your marketing skills
  • Keep up to date with all the latest techniques
  • Become more effective in your role and develop your career
Illustration for Business Membership

Business Membership

  • Improve your (and your clients') results from marketing
  • Upskill and develop your marketing team
  • Get dedicated support on your journey
Free membership icon

Or, get started with Free Membership


Trusted by marketers all over the world

Since 2009 our toolkits have helped thousands of marketers in over 170 countries to hit - and exceed - their targets.
Will you be next?

Globe illustration
Smart Insight partner logos over 165,000 consultants, agencies, entrepreneurs and SMB's in over 170 countries.

Get better results

Make your job easier

Tenfold improvement

Learn more about Individual or Business membership options
Smart insights logo