A practical guide to select the SMART digital Key Performance Indicators to grow your business in 2025 using VQVC
KPIs are a useful way for digital marketers to set expectations and prove that their work is having a positive impact. To outsiders, the success of digital marketing activity can be seen as difficult to measure but this really isn’t the case. In fact, it’s normally easier to measure progress metrics for a digital campaign than an offline one.
The aim of this post is to help you set digital marketing KPIs to measure what really matters at the moment, in a way that all parties can agree on. Smart marketing planning is essential for measuring and tracking your progress, and demonstrating value. We’ll cover negotiating KPIs, budgeting, and how to tie your KPIs into the Smart Insights RACE Digital Marketing Framework.
What are digital marketing KPIs?
Digital Marketing KPIs or Key Performance Indicators…
What are the six essential parts of a campaign planning template?
Today's marketing campaigns are complex since they need to reach and engage audiences across a range of digital and traditional channels as shown by our RACE customer customer lifecycle visual:
In this article, we'll step you through an effective structure for briefing marketing campaigns to an agency or in-house team that has been used by tens of thousands of businesses in different sectors including financial services, retail, travel and consumer brands. I will also answer some of the key questions about marketing campaigns.
I originally developed our template for structuring one-day training courses on Creating Effective Marketing Campaigns that I ran for the Chartered Institute of Marketing in the UK. We emailed the Word template to course participants after the training so that they could adapt it to their planning process.…
Dr. Dave Chaffey, author of Digital Marketing: Strategy, Implementation and Practice explains a process to achieve success by focusing on the 18 most important digital marketing techniques
Simply put, our definition of digital marketing, or online marketing, is:
"Achieving marketing objectives through applying digital media, data and technology."
Within this broad digital marketing definition, there are many vital channels and platforms that we will introduce and share strategies and tactics for in this article, as well as the key digital marketing KPIs and metrics for success. To our overview of digital marketing relevant for 2025 we also share some of the latest insights on which the most successful digital marketing channels are in 2025.
In this overview of digital marketing designed for people who are new to it, I will cover:
What is digital marketing?
18 key types of digital marketing techniques across 6 media channel
How to achieve the business…
From SMART to SMARTER marketing objectives: Discover how to define marketing objectives, measure your digital marketing goals, and use data to inform your marketing strategy
When identifying specific marketing objectives to support your long-term goals, it is common practice to apply the widely used SMART mnemonic. You will know that SMART is used to assess the suitability of objectives set to drive different strategies or the improvement of the full range of business processes.
By its simplest definition, an effective SMART marketing objective is:
Specific, measurable, actionable, relevant, and time-bound.
But you will learn in this article that beyond this well-known acronym, there are different variations and nuances which you can apply to practice Smarter Marketing.
What is Smarter Marketing?
The SMART acronym is much more than a mnemonic since it defines a way of thinking about getting better results within business and marketing. This mindset is based…
Use our digital marketing strategy template integrated across the RACE Framework to plan and get ahead in your digital marketing
We all know the old saying “if you fail to plan, you are planning to fail”, but when it comes to digital marketing, this really is the case. It has never been more important than it is now to use a digital marketing strategy template so you can plan, manage and optimize your online activities.
Today, digital media is vital when it comes to driving leads and sales, meaning marketers need to understand how best to engage and convert online audiences. Despite this, our research into digital marketing trends for 2025 shows that many businesses (around 40%) still don’t have a digital marketing plan. As a result, companies are missing out on the benefits of having a digital marketing plan integrated into their overall marketing plan or as a separate roadmap…
How to strategically manage your marketing spend with 8 integrated simple marketing budget templates for different types of marketing investment
Setting strategic and channel direction, working toward commercial objectives and KPIs, and monitoring your success is great. But if you're not tracking your ROI per channel it's hard to understand how much money you've had to spend to see a return. That's why you need a practical, accessible marketing budget.
How much budget is allocated to marketing?
Did you know, as of Fall 2024, marketing accounts for 10.1% of overall company budgets, and around 7.7% of company revenues? This according to the latest CMO Marketing Budget survey which has a sample of c2200 marketing leaders at US companies of all sizes.
In small businesses, with fewer than 50 employees, this rises to 15.1% of the budget for 17% of the revenue. Whereas those with over 10,000 employees allocate just 9.4% to marketing, to…
7 steps to creating an effective marketing plan for businesses of all sizes
A marketing plan is a bit like a job description for your company. Everyone should have one, but they’re often not fit for purpose, out of date, and reviewed infrequently...
Research has shown that businesses with plans succeed, outperform competitors, and retain staff, more than those with no plan.
Without a plan there’s no direction for the company or its employees, decisions can be uninformed, opportunities can be missed and threats can damage or destroy the business.
Whether you are looking at creating a traditional marketing plan or a multichannel digital marketing plan, we've got resources to help you.
Free marketing plan template aimed at small businesses
In this article, Annmarie Hanlon recommends 7 simple steps for structuring a classic marketing plan. But for an SME or SMB, you need a little more detail about prioritizing your investment of time and…
Digital marketing is more important now than ever. My recommendations on the challenges and opportunities for growth
Digital marketing is deceptively easy if you take the deliberately simple definition from my book Digital Marketing:Strategy, Implementation and Practice where I define Digital Marketing as:
"Achieving marketing objectives through applying digital media, data and technology".
But in reality, digital marketing is a tough challenge since many businesses know how vital digital and mobile channels are today for acquiring and retaining customers. Yet the research shared below shows that many businesses don't have an integrated plan to support digital transformation and business growth based on engaging their audiences effectively online.
In this article, I will explain why a digital marketing strategy is essential for all businesses. If you're looking for an introduction to the scope of digital marketing and what should be included in a plan, see my post explaining What is Digital Marketing.
Regardless of the type…
Discover how a customer experience strategy that enhances digital experiences across all touchpoints can help build brand loyalty and improve ROI
In today’s fast-paced digital world, providing a seamless customer experience strategy is no longer a luxury but a necessity. As consumers have more options than ever on where, when, and how to interact with brands, ensuring a consistent and positive digital experience can significantly impact your business's growth and competitiveness.
It’s easy to forget just how many touchpoints your business may have. The Smart Insights customer lifecycle visual highlights just some of the many paid, owned, and earned media omnichannel options available today to communicate with prospects and customers. There’s a lot!
The diverse array of channels highlights the amount of avenues we need to effectively manage to create effective customer experience,…
Our recommended process and tools to help you grow your marketing career with strategic skill development
As marketers, we understand how challenging it can be to keep all your plates spinning. You’re trying to manage your day job, while staying up to date with all the latest industry and platform changes, while making sure you are fed and watered and clean and getting enough sleep to keep your brain in gear. Not to mention remembering Auntie Wendy’s birthday and making sure the dog has had enough exercise. With all this going on, setting time to learn marketing skills is often pushed to the back of your priority list. Over time, you drop the plate.
There are a few reasons for this. From speaking to marketers over the years, Continuous Professional Development (CPD), feels like something you should be doing, but often gets ‘saved for later’, while we try to keep…
