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New product launch campaigns: a powerful design technique to help answer prospects’ questions

Mapping customer needs to website content and features

I'm working on a couple of projects at the moment which involve planning for launch of a new product. These projects have reminded me about a powerful technique that can help keep communications focused on clearly explaining the features and benefits of the new service.

The technique involves mapping the questions that a site visitor finding out about the project will be asking (mental model) against different types of features and content on the site to help answer these questions (content model). It's one of several techniques marketers can used explained in our 7 Step Guide to Improving Website Results.

I like the technique because it's a simple, but powerful way of brainstorming or reviewing content effectiveness. Here is a generic service launch example I have created to show how the method can be used:

The technique was introduced to me by Jon Dodd, a consultant at usability agency Bunnyfoot, giving the example of how the new UK Wi-Fi Hotspot BTOpenzone service was launched several years ago when hotspots were a new concept.

You can see that the technique can also be applied to existing sites and are is necessarily limited to new product launches.

You can also use the technique as part of a content marketing initiative, to help select the best content to develop to support the buying process. You can compare the content types at the end of the model to the different content options shown in our content marketing matrix.

 

By Dave Chaffey

Dave is CEO and co-founder of Smart Insights. He is editor of the 100 templates, ebooks and courses in the digital marketing resource library created by our team of 25+ Digital Marketing experts. Our resources used by our Expert members in more than 80 countries to Map, Plan and Manage their digital marketing. For my full profile, or to connect on LinkedIn or other social networks, see the About Dave Chaffey profile page on Smart Insights. Dave is author of 5 bestselling books on digital marketing including Emarketing Excellence and Digital Marketing: Strategy, Implementation and Practice. In 2004 he was recognised by the Chartered Institute of Marketing as one of 50 marketing ‘gurus’ worldwide who have helped shape the future of marketing.

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