Discover six costly mistakes that marketers make with social media and how to fix them

Despite the herculean changes to both technology and media, marketers have no choice but to build emotion-rich and customer-centric strategies to always stay on top. In the struggle to sink into the trivial details of the marketing functions especially with social media, some of the smartest marketers sometimes go wrong in strategizing the right way with social media. So, do you wish to make your social media marketing a flawless one?

1. Not choosing the right social media platform

Why is it necessary to pick up the right social media platform for your business? You can only call a platform perfect for your business if it enables you to use the best of its functions that can enhance your business presence and add value. The ultimate idea is to reach widely, to enhance visibility, to add value, to understand your followers, to…

Key social media trends for 2019 that every marketer needs to keep an eye out for and include in their digital marketing strategy, based on predictions from leading industry experts

Social media is ever-changing. Be it new platforms, different consumption habits or varied forms of communication, social media platforms such as Facebook, Instagram, WhatsApp etc. are always coming up with innovative features or affordances that add different dimensions to the platforms. These changes not only help users engage in a number of different ways with their favourite brands online but also give marketers a chance to captivate their audiences through an array of tools and tactics. [si_guide_block id="49146" title="Download our Premium Resource – Digital media options cheatsheet" description="Our Digital media cheat sheet is aimed at helping Smart Insights premium members to keep track of the free and paid media options so that they're not missing out on any of the latest…

Our compilation of the latest social media statistics of consumer adoption and usage

Social networks are now so well established, that there is a core 'top 5' social networks that don't change much from year-to-year. But, as we'll see in this post, the most popular social media sites vary a lot by level of usage in different countries and demographics. Understanding these differences in popularity of different social networks is really important when targeting specific audiences. When comparing the most popular social networks it's best to review them by active account usage, not just the number of user accounts. We'll also see in this summary that some social networks are growing more rapidly than others while some are now in decline.

2018 social media stats update

We'll keep this post updated during 2018 as the latest statistics are published drawing on our recommended top 10 digital marketing statistics sources. We'll be pointing…

Amazon's recent data breach, Taco Bell's fun marketing campaign, Facebook funding new journalists, Instagram launching new shopping features and Pinterest creating new shopping tools with key US retailers

The last week has seen some positive changes across social media platforms, aimed at making the shopping journey simpler as more people head to social for purchase inspiration. With Instagram adding yet more new features to help brands make the most of tagged products and Pinterest proving its relevance in the world of online shopping, brands definitely need to start looking at their social media shopping strategy. As well as these updates, this week's news roundup takes a look at Amazon's data breach and Facebook's latest announcement that it will be funding the training of new British journalists. We also explore Taco Bell's latest marketing campaign to announce it's first London location. Find out more about five of the biggest stories from this week:   …

Facebook's new smart speaker, LinkedIn's re-built Pages, Twitter cracking down on "suspicious" follows, $100 billion worth of digital ad spend and the UK increasing festive ad spending in 2018

Social media platforms have made some interesting announcements over the next month. From re-building a part of the platform from the ground up to help improve engagement to launching smart speakers. Facebook, LinkedIn and Twitter are all in our weekly news roundup once again. We're also exploring the success of digital ad spend so far this year, showing that traditional forms of advertising are taking a back seat to social media and video. Of course, we can't get away from taking a look at Christmas advertising, especially with the John Lewis advert being released this week. It seems that Christmas ad spending in the UK is getting a boost as the high street hopes to increase footfall. Find out more by reading five of the…

There are many factors that can affect your strategy and new research is always churning up findings that you can make use of

We’ve written a lot on why you need a social media strategy and have given plenty of insights into how to create one, so you should be well versed on the benefits of a good social plan. However, there are many factors that can affect your strategy and new research is always churning up findings that you can make use of – as well as methods that you should stop using in order to see the best results. [si_guide_block id="5768" title="Download our Premium Resource – Social media marketing strategy guide" description="Our social media strategy guide will help you create an integrated social media marketing strategy that shows you how to increase engagement to boost leads and sales using the social networks."/] Just as with any marketing strategy, your…

Social media strategy and planning essentials series

The social media landscape is constantly evolving. New networks rise to prominence (e.g. Snapchat), new technology increases user participation and real-time content (e.g. Periscope) and existing networks enhance their platform and product (e.g. Facebook,Twitter, Pinterest and Instagram launching ‘buy’ buttons). Organic reach is also shrinking as the leading networks ramp up their paid channels to monetise platform investment. If the first era of social was engagement, the new era is acquisition and conversion. Social commerce is growing much faster than retail ecommerce, although it’s early days. The top 500 retailers earned $3.3bn from social commerce in 2014, up 26%. Many retailers I work with are seeing social driving bigger % increases in retail traffic than any other channel. Social is no longer just about conversation and content; it’s now an established channel for customer acquisition,…

Social media strategy and planning essentials series

This is part 6 of my Smart Insights 12 part social media series. In the last part we looked at the role of content in social media; in this blog, I discuss how social needs to work as part of your overall marketing plan, not in isolation.

The role of a marketing calendar

Most organisations have a marketing calendar that outlines the key campaigns for the year, typically broken down into monthly cycles. As with the content calendar, I discussed in the previous article, this helps define the big campaigns, the key messages, promotions, CTAs and the channels through which they will be delivered. Social media needs to align with this calendar. Typically the most successful campaigns are executed across multiple channels simultaneously, promoting the same core message, albeit with a slightly different execution in each channel e.g. paid search campaigns typically use product and offer…

Social media strategy and planning essentials series

This is part 5 of my Smart Insights 12 part social media series. In the last part, we looked at the role of organic vs paid social media and touched on the importance of content. In this blog, I discuss a sensible way to approach content planning for your social media channels. Social media networks support multiple content formats and there has been rapid growth in the use of interactive formats, for example, carousel ads on Facebook. This flexibility of format (text, image, multi-image, video, carousel etc.) gives marketers the ability to experiment with different types of content to gauge how best to attract and engage social users. If people are the heartbeat of social media, content is the blood. It’s your content that people see and respond to, and that communicates your values and messages. But what content works? How do you plan what to…

Social media strategy and planning essentials

It’s important to know what other organisations in your market are doing on social media, to give you context for the current role social plays in customer communication. The aim of competitor analysis is to learn from the state of play and identify strategic opportunities. Please note that I also advocate researching the wider market to learn what works from brands that have a respected social presence. They may not be directly relevant to you in terms of content or product, but the techniques and social platform tools they use to engage customers should provide useful insight. This article looks at the types of competitor analysis you can and should be doing to help inform your social media strategy.

1. Audit scope of competitor activity

Your goal is to build a clear picture of how other organisations are currently using social media. This needs someone to spend time on…

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