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The need for businesses of all industries to perfect their mobile experience has never been more important than it is in 2017. Google promoting Accelerated Mobile Pages and their announcement of a Mobile First Index mean that we need to optimise our websites for mobile and desktop to remain relevant in the coming years.
As marketers, it is vitally important that we create a great online experience for our customers and potential customers no matter which device they choose to use. To help deliver the best experiences across the purchasing funnel, you need to have actionable data to guide you in the right direction for each of the marketing channels including Search, Social, Email, Display etc.
This is where recent research from Hitwise will come in useful. It shows the distinction between an industry pushing towards mobile and a consumer still using desktop for the important conversion actions.
When consumers are looking to compare or switch bank accounts they are more likely to complete the action on desktop. This makes sense as it is really fiddly on mobile to enter all your personal details, long numbers and 3rd, 5th, and 8th letter of your password as your keyboard takes up half your screen.
Further into this report, Hitwise highlights that when consumers are searching using the term "open", for example, "open a bank account" the split between mobile and desktop is negligible. This could indicate the trend towards mobile is growing and will overtake desktop in the coming years. Second, it shows the differing terms people use on mobile to do the same action. All of which should influence the keywords you bid on and the ad copy you use to entice your target audience.
By Patrick Kelly
I’m the Senior Digital Marketing Manager at Smart Insights. I have spent many years working with both B2B and B2C brands to implement data-driven marketing strategies covering paid search, SEO, Social media and marketing automation. You will also find me catching up on the latest Marvel releases or playing the latest RPG.
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