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Most proponents of email marketing have the letters R-O-I tattooed provocatively across their foreheads.
Email's remarkable return on investment has always been the key defence used by industry voices against suggestions that social media marketing or other channels have relegated email marketing to a dusty corner of the Museum of Internet History.
This ROI argument has its downsides, though.
In particular, the associated tendency to focus entirely on immediate, direct response can cause marketers to neglect the many other roles email might play in achieving marketing goals such as brand-building, relationship-building and encouraging advocacy.
A new survey of marketers from the UK's DMA and sponsor Alchemy Worx on the performance, value and use of email marketing suggests attitudes are changing though.
Throughout the whole DMA National Client Email Report 2012 is the sense of a channel that has settled into a strong and mature marketing role. For example:
And, yes, ROI is strong compared to other channels including social media marketing. The chart below shows how email dominates when marketers are asked which marketing tactic produces the best ROI for them.
The ROI result comes as no surprise, it's not as if we have a shortage of evidence for email marketing's success. The nature of the survey itself means email is likely to be popular among respondents and most would agree that measuring ROI for email is more straightforward in comparison with social media marketing.
Of course, there is still plenty of potential for marketers to catch up with basic best practices and also implement more sophisticated approaches (like trigger emails): Epson's birthday emails, for example, produce 840% more revenue per email than the overall email program.
Another issue was raised recently by Chris Marriott in an article where he asks if we've reached the end of the evolutionary path for email marketing:
"A look at the plethora of articles appearing monthly reveals a depressing sameness about them...Those of us who regularly write about email continue to revisit the same topics over and over again"
One option is to look more to email's role as a supporter of long-term customer relationships, brand-building and its integration with other channels, in addition to its value as a source of direct, immediate response.
The following chart from the DMA's report shows how respondents perceived email and other alternatives as a relationship-builder...an opinion which is less biased by whether or not they actually use that tactic or channel.
Email still comes out on top, but look at who's in second place: social networking sites.
This tells us marketers do recognize a wider role for email in long-term profitability and customer relationship management. This relationship role meshes nicely with the world's rediscovery of content marketing, where email is used, for example, to:
The positive social media result also suggests email marketers no longer see "social" as a "threat" to email, but as a complementary marketing option of merit.
The wisdom of integrating email and social depends, of course, on the individual business and their audience. Important issues include:
Nevertheless, promising, early-stage integration approaches include:
As Chris Marriott himself argues:
"There is a connection between display, social, search, and email. It's not the single exposure alone that gets consumers to act, but rather the context of all the marketing that preceded it."
Which suggests there's plenty of evolution still to come...
Editor's note. This post is an overview of one aspect of the report for which Mark wrote the commentary on the survey results. For more detail and further insights see the full DMA National Client Email Report 2012.
By Mark Brownlow
Mark Brownlow is a former email copywriter and publisher of the retired Email Marketing Reports site. He now works as a lecturer and writer. Connect with him via Lost Opinions.
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