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Why do people unfollow brands on Social Media? [Infographic]

Author's avatar By Susanne Colwyn 17 Mar, 2015
Essential Essential topic

Do you know why you are disengaging your social media fans?

Social media channels give Marketers the opportunities for reach, to build a community and quality followers; Followers on Twitter, Fans on Facebook or connections on LinkedIn. This is part or our online PR strategy - though how many strategies include monitoring followers who leave?

Fractl and Buzzstream surveyed 900 social media users to find out these answers and the reasons for losing followers.

So what is motivating Social Media users to stop connecting?

The survey found that 21% unfollowed as a result of boring content, due to an overload of posts on Facebook or cluttering feeds. Less can be more...So do consider your maximum frequency by comparing it to others in your sector or run a test where you reduce frequency.

Social media - why people unfollow Infographic

There are free and paid social media listening tools to check who is disconnecting from the channels. Tactics to avoid this include a strong content strategy, where content is shared which is relevant, timely, fresh and frequency was just right.

Author's avatar

By Susanne Colwyn

Susanne is a Marketing Consultant and Trainer, with over 20 years marketing experience in the public and private sector. She's passionate about supporting companies with practical result driven marketing, to help focus companies on evaluating and driving their marketing forward. Experienced in Integrated Strategic Marketing Planning, Data Segmentation, Customer Relationship Management Systems, Customer Insight and reviewing internal systems, data and processes, to maximise conversion strategies and the customer experience. You can connect with her via her LinkedIn or follow her @Qtymarketing.

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