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Ad recall almost doubles when seen on multiple devices

Author's avatar By Robert Jones 24 Oct, 2017
Essential Essential topic

Chart of the day: Research has found customer are twice as likely to recall ads, when they are exposed to those ads on multiple devices

Research by On Device found increased brand awareness, increased recall and increased "top of mind" awareness when the ad creatives were exposed to users across multiple devices.

This is very positive for advertisers, as the increases when customers saw the ads across multiple devices are large, even if it's overall not surprising that seeing an ad multiple times increases awareness. The scale of the increase is higher than expected, specifically for brand awareness, going from 12% on a single device to 21% on multiple devices.

The research has also found that ad fatigue is increasing in on-demand tv.

Over two in five respondents said that seeing fewer ads on paid tv and on-demand services, compared to watching "normal" TV, encourages them to pay for on-demand TV services.

What does this mean for advertisers?

Your ads should be shown across laptops/ computers, mobile devices and tablets when you're setting them up in Google AdWords, Facebook Ads (or other platform and providers) if you want to increase brand awareness and engagement, which should also help if you're pushing a special offer. It's not just the amount they see the ad, it's seeing the ad across devices that helps.

Author's avatar

By Robert Jones

Robert Jones is a specialist in CRO, UX Research, insight and digital Marketing. He is CRO Analyst at Enjoy Digital. He has a Psychology Masters of Research, has run large digital marketing campaigns to build research panels and worked in insight roles for Vision Critical, ASDA and WhatUsersDo. He also managed all of Smart Insights member resources and published several guides including "How to conduct Persona Research" as well as contributing over 100 blog posts to the Smart Insights blog. When he isn’t working on marketing campaigns he is most likely eating authentic Italian food or planning his next short trip. You can connect with Robert on LinkedIn or follow him on Twitter.

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