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An Ecommerce business failure example

Author's avatar By Dave Chaffey 06 May, 2013
Essential Essential topic

Learning from an example of how one startup failed

Ecomom was a small startup internet retail company selling earth friendly mom and maternity products including food, toys, apparel, and other baby related items. With headquarters in Las Vegas and San Francisco and a third-party fulfillment in Los Angeles, any volume could be shipped within 24 hours. Founded in 2007, by 2011 it had turnover of just over $1 million, but a further round of investment of $12 million required further growth, but at what cost?

Business Insider describes the story of the eventual failure of the company in 2013  With hindsight it's difficult to understand investment in the company, but perhaps this was buoyed by the success story of Tony Hsieh building Las Vegas-based Zappos into an online shoe and retail business that Amazon acquired for $1.2 billion. Of course, investors, require growth and Ecomum did achieve revenues of nearly $4 million in 2013. But investors also require a return on their investment and as you’ll read, the way growth was achieved was far from profitable.

Philip Prentiss, who joined the company in 2011 as financial controller was the first dedicated finance person. As with many startups payroll, tax and accounts are outsourced to third-party bookkeepers. Many company failures are not written-up because employees don't want to share the story of failure. But in a candid summary of his time at the failed company, Prentiss describes the reasons starting with the lack of financial prudced. Describing Ecomom CEO Jody Sherman’s he says:

'He was not a numbers guy. I would bring the financial statements to Jody who would glance at them so cursorily and wave me away with “no one can understand this without extensive analysis". Critically, he did not understand margin. At the end of December when things were getting truly desperate, he said to me “Phil, just bring me a forecast that shows how much we need to sell to break even.” He did not understand, after three years of negative margin, that increased sales resulted in increased losses.'

In this open letter describing the failure of the company Prentiss shows how the financial presentation format hid a contribution margin of –48% which he identified when he joined the company. In other words, for every additional $60 average order shipped the variable cost was $89 and the company lost $29. This situation was caused by heavy discounting with common use of 50% discounts on daily deal sites like Groupon. To make matters worse, although discounts were meant to be one time only, the company couldn’t limit them by customer, so every discounted order has a 50% reduction regardless whether they were from a new company or an existing company. The company sales manager was paid based on sales achieved before discounting. As the same time, there were no premium lines or own-label items where margin could have been better. Add to this, that this is a fiercely competitive growing sector with established retail brands such as Whole Foods or general retailers such as Amazon selling similar goods.

By mid Autumn 2012 a $860K loss for the previous quarter was the result of the discounting strategy. Prentiss notes that no substantive changes were made to the business strategy and starting from $4.8 million capital raised in Aug for the 5 monthsthrough Dec 31st the company lost $1.1 million after variable cost, spent $1.7 million more on overhead, and locked up another $1.2 million in inventory leaving less than $1 million in the bank.

Sadly, the company closed early in 2013 and shortly afterwards, the CEO, Jody Sherman took his own life.

In the unsentimental way of business, Ecomom’s domain and customer list was purchased by a competitor and the website was planned for reopening later in 2013 with this more than unfortunate message.

Company failure example

But the legacy of the company and its founder, may be how it has highlighted the pressure of running a startup. Business Insider quotes Dave McClure, an investor in Ecomom and the entrepreneur behind investment firm 500Startups who says:

“Oh Jesus, [founding a company] can suck. I can remember facing extremely ”dark days“ as an entrepreneur. I went through layoffs, co-founder battles, and wife battles, and not for much gain. It was a hell of a lot of work for not a hell of a lot of return. Then there are days when you sit in a corner and cry. You can’t really do anything else. You don’t have a social life. You don’t really want to interact with family and friends because there’s just not much context for them. Your world revolves around your startup and it’s all about trying to survive and not look like an idiot in front of employees.”


Author's avatar

By Dave Chaffey

Digital strategist Dr Dave Chaffey is co-founder and Content Director of online marketing training platform and publisher Smart Insights. 'Dr Dave' is known for his strategic, but practical, data-driven advice. He has trained and consulted with many business of all sizes in most sectors. These include large international B2B and B2C brands including 3M, BP, Barclaycard, Dell, Confused.com, HSBC, Mercedes-Benz, Microsoft, M&G Investment, Rentokil Initial, O2, Royal Canin (Mars Group) plus many smaller businesses. Dave is editor of the templates, guides and courses in our digital marketing resource library used by our Business members to plan, manage and optimize their marketing. Free members can access our free sample templates here. Dave is also keynote speaker, trainer and consultant who is author of 5 bestselling books on digital marketing including Digital Marketing Excellence and Digital Marketing: Strategy, Implementation and Practice. In 2004 he was recognised by the Chartered Institute of Marketing as one of 50 marketing ‘gurus’ worldwide who have helped shape the future of marketing. My personal site, DaveChaffey.com, lists my latest Digital marketing and E-commerce books and support materials including a digital marketing glossary. Please connect on LinkedIn to receive updates or ask me a question.

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