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B2B or B2C? Either way, do you know what your customers really want?

Author's avatar By Patrick Kelly 25 Aug, 2017
Essential Essential topic

Chart of the Day: B2B consumers value a much more personal service than B2C consumers

Across the web, you will find hundreds of thousands of articles describing the difference between B2B and B2C marketing and the differing needs of their respective customers. But it can be hard to know which set of data and recommendations to act upon.

This is where a report produced by Marketo, the marketing automation company, comes in useful. They surveyed 2000 consumers globally and found that B2B consumers value brands or vendors that have a deep understanding of their needs, actually care and offer a personalized service much more than B2C consumers.

This makes sense when you consider that B2C consumers have become used to and prefer purchasing via ecommerce stores, which don't deliver a personal 1-to-1 service. Where as B2B sales are all about the relationship between the vendor's sales reps and the client.

Auhtor's avatar

By Patrick Kelly

I have spent many years working with both B2B and B2C brands to implement data-driven marketing strategies covering paid search, SEO, Social media and marketing automation. You will also find me catching up on the latest Marvel releases or playing the latest RPG.

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