Managing digital marketing

Managing digital marketing will often need new skills, new staff, new technologies and new processes for marketing. It’s a big change! We look at digital marketing governance the – best way to structure teams and update processes in larger organisation. If you’re a team of one you can ignore this section! The bigger the organisation, the bigger the challenge!

Our advice on managing managing digital marketing...

Agency selection

Our advice on selecting the right agency for specific digital channels or full-service agencies across digital marketing/marketing activities.

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Capability & performance review

You should be constantly reviewing how well your delivering on your digital ambitions. Here’s how.

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E-business strategy

An e-business strategy defines a long-term plan for putting in place the right digital technology for a company to manage it’s electronic communications with all partners – that’s internal through the intranet and externally through to customers, suppliers and other partners.

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Marketing innovation

The best companies, large or small don’t stand still. They’re flexible and innovate. Many larger companies now have specific roles to encourage innovation, here’s how.

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Planning & budgeting

Become proactive rather than reactive! In this section we cover creating plans and budgets for digital marketing.

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Resourcing digital marketing

Finding the right resources to do a good job at digital marketing is challenging you may need new roles, new agencies and new structures integrating marketing and digital marketing. We show models to help develop these new capabilities.

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Web project management

The rate of failure of online projects is still shockingly high. We look at what can be done to improve this and work in a more agile way.

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Our Quick Guide to managing digital marketing...

What is managing digital marketing?

Managing digital marketing could be thought of as digital marketing strategy which we cover in other sections. But here we’re talking about the processes you use to manage your digital marketing activities and how you select the right resources.

The resources include internal staff, agency, tools and software. It’s also about getting these different teams to communicate and any restructuring necessary.

It’s called digital governance in some larger organisations.

The McKinsey 7Ss which date back to 1980 can be still used to think through the issues that need managing.

Blog posts

Mathematical thinkers in marketing
Danyl Bosomworth, January 26, 2012

An infographic emphasising the future skills gap for “data scientists” I blogged recently and mentioned the importance of new skills being brought into your marketing team, and especially people with computer and mathematical science qualifications being of increasing importance. I noticed this infographic …..

Resourcing digital marketing Read more
More advice

Managing digital marketing success factors

One of the best ways to think of through the best way to manage digital marketing is still the McKinsey 7S framework.  I’ve used this in my book – here is a summary

Element of 7S model

Application to digital marketing team

Key issues from practice and literature

Strategy

The significance of digital marketing in influencing and supporting organisations’ strategy

Gaining appropriate budgets and demonstrating / delivering value and ROI from budgets. Annual planning approach.

Techniques for using digital marketing to impact organisation strategy

Techniques for aligning digital strategy with organisational and marketing strategy

Structure

The modification of organizational structure to support digital marketing.

Integration of team with other management, marketing (corporate communications, brand marketing, direct marketing) and IT staff

Use of cross-functional teams and steering groups

Insourcing vs. outsourcing

Systems

The development of specific processes, procedures or information systems to support digital marketing

Campaign planning approach-integration

Managing/sharing customer information

Managing content quality

Unified reporting of digital marketing effectiveness

In-house vs. external best-of-breed vs. external integrated technology solutions

Staff

The breakdown of staff in terms of their background and characteristics such as IT vs. Marketing, use of contractors/consultants, age and sex.

Insourcing vs. outsourcing

Achieving senior management buy-in/involvement with digital marketing

Staff recruitment and retention. Virtual working

Staff development and training

Style

Includes both the way in which key managers behave in achieving the organizations’ goals and the cultural style of the organization as a whole.

Relates to role of digital marketing team in influencing strategy –

it is it dynamic and influential or conservative and looking for a voice

Skills

Distinctive capabilities of key staff, but can be interpreted as specific skill-sets of team members.

Staff skills in specific areas: supplier selection, project management, Content management, specific e-marketing approaches (SEO,PPC, affiliate marketing, e-mail marketing, online advertising)

Superordinate goals

The guiding concepts of the digital marketing organisation which are also part of shared values and culture. The internal and external perception of these goals may vary

Improving the perception of the importance and effectiveness of the digital marketing team amongst senior managers and staff it works with (marketing generalists and IT)

Please let us know your comments on our Quick Guide to managing digital marketing. Tell us what you like, don't like or other ideas of what it should include. Thanks!

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