Lack of integration between goals, strategies and tactics is a problem I often find when reviewing online marketing strategies. This is true whether I'm reviewing student assignments or mentoring marketers creating real-world digital strategies. This happens simply because the different aspects of strategy often aren't well integrated because of the way the report is split up into separate sections.
Although online marketing strategies are usually well structured, for example into PR Smith's SOSTAC® structure featured in our free online marketing strategy template, the sections aren't often well related. It's not clear how each strategy is supporting a goal or the analysis on which the objective is based.
Here's a simple method to show alignment between objectives, KPIs and strategy which provides a one page summary of the digital strategy using a table that we feature in our member's Online Strategy Toolkit and explained in our guide to Delivering Results from Digital Marketing. I first created it working with clients and then featured it in the 4th 2009 edition of Digital Marketing: Strategy, Implementation and Practice book. It's in the 4th chapter if you have access to that!
The four columns in the table below are:
1. SMARTER objectives i.e. quantified objectives grouped around customer acquisition, conversion or retention or our RACE framework.
2. Substantation i.e. Evidence proving your goals are realistic based on situation analysis or creating conversion models
3. Strategies to achieve objectives. Outline the main ways you will reach your objectives.
4. KPIs and CSFs. The Critical Success Factors are the detailed measures, for example those collected within Google Analytics which will help you review to prove you're on track or make adjustments.
I recommend this table layout for aligning your strategies with your objectives since it provides a simple one to two page summary of your marketing strategy. Much more effective than a long report your colleagues or clients won't read...
A tool to align strategy and objectives
A manager's guide to defining KPIs and dashboards to manage and improve digital marketing Download our Delivering results from Digital Marketing Guide.
By Dave Chaffey
Digital strategist Dr Dave Chaffey is co-founder and Content Director of marketing publisher and learning platform Smart Insights. Dave is editor of the 100+ templates, ebooks and courses in the digital marketing resource library created by our team of 25+ digital marketing experts. Our resources are used by our Premium members in more than 100 countries to Plan, Manage and Optimize their digital marketing. Free members can access our free sample templates here. Dave is a keynote speaker, trainer and consultant who is author of 5 bestselling books on digital marketing including Digital Marketing Excellence and Digital Marketing: Strategy, Implementation and Practice. To learn about my books, see my personal site Digital marketing books by Dr. Dave Chaffey. In 2004 he was recognised by the Chartered Institute of Marketing as one of 50 marketing ‘gurus’ worldwide who have helped shape the future of marketing. Please connect on LinkedIn to receive updates or ask me a question.
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