Facebook Messenger

Brands can now display codes which can be scanned by users to start conversations on Facebook Messenger

Importance: [rating=4] Recommended source: Facebook's blog Facebook has announced a raft of new features for its Messenger app that promise to be rather interesting for business, as they offer opportunities for integrating messenger with their existing campaigns and utilising it for answering customer's questions. There are three new tools currently announced, which are: Messenger Codes, Messenger Usernames and Messenger Links.

How do they work?

The new codes for Messenger are just scannable codes which once picked up by your phone's camera automatically start a conversation with the brand that put out the code. Businesses could put them on all sorts of materials, be it online, in store or even business cards. It's kind of like QR codes but Facebook is gambling that by…