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6 in 10 (60%) are using online communities, with over 8 in 10 (82%) showing interest in them and over 2 in 10 (22%) also considering using them. Online research panels are a fast, affordable way of collecting insights from customers and audiences.
The GRIT report produced by Greenbook, is a leading market research industry report. The survey also found that mobile first surveys are increasing in popularity and the shocker, text analytics are pretty popular too!
It's great to see mobile first surveys are becoming a major source of data collection, with so many people using mobile phones and tablets, survey experience has in previous years been quite poor. It's great to see that mobile surveys are being optimized so much. Mobile qualitative methods, such as apps asking people to record videos of themselves and do interviews through their phone are also popular methods. Crowdsourcing has taken a hit, with fewer businesses reaching out to participants using crowdsouricng platforms, this is probably because more than ever researchers are trying to accurately target specific audiences.
They are databases of customers who have opted in to take surveys, they are pretty easy to set up, though management does take strategy and time and recruitment is no mean feat sometimes. But long-term benefits include fast and affordable research.
Over the coming weeks I will also cover some more charts from the GRIT report, so you can benchmark against the industry, and compare what methods you might be using or thinking of using.
By Robert Jones
Robert Jones is a specialist in Insight, UX Research, Digital and Content Marketing. He has a Psychology Masters of Research, has built research panels and worked in insight roles for Vision Critical, ASDA and WhatUsersDo. He also managed all of Smart Insights member resources and published several guides such as "How to conduct Persona Research" as well as contributing over 100 blog posts to the Smart Insights blog. You can connect with Robert on LinkedIn or follow him on Twitter
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