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Which Digital Technologies best support customer acquisition? [Chart of the Day]

Author's avatar By Robert Allen 09 May, 2016
Essential Essential topic

What do C-suite level managers think drives their growth?

In our new Chart of the Day feature, we  will share insights to inform your approach to digital marketing. This will include the latest benchmarks of results from digital marketing like conversion or clickthrough rates; consumer and business adoption of digital media and, as in this case, responses from businesses to manage digital transformation

In this survey by Forbes Insights, 255 company executives, 65% of which were from the C-suite level were asked about which digital technologies were working best at attracting new customers for their businesses in 2016. Their response shows that social media, Marketing Automation and Digital Advertising all performed well. It is interesting how large the differences are between regions. For example, European execs found digital advertising far less effective than execs in other areas. This is perhaps because ad blocking rates are far high in France and Germany than they are in America or APAC.

Digital Technologies which support customer acquisition 2016

Of course, this is reported data which excludes key types of digital media. See our compilation of the most effective acquisition channels for another view of the same question. This shows the importance of organic and paid search marketing and email marketing in online retail, where these techniques drive much bigger volumes of sales than social media and digital advertising.

Another weakness of this survey is that it is difficult to survey about all categories of digital technology.Our free Digital Marketing Tools and Services 2016 download recommends 30 categories of marketing technology, som of which, like Conversion Rate Optimisation aren't covered by this survey.

  • Source: Forbes Insights
  • Date Released: April 2016
  • Sample: 255 Marketing Executives worldwide
Author's avatar

By Robert Allen

I was the Editor of Smart Insights between 2015-2017. I managed the blog and you will find blog articles on a range of subjects- Marketing Technology trends and latest tech developments are a regular focus, as well as exploring key marketing concepts. You can get in touch with me on Twitter and connect with me on LinkedIn. The new Editor is Carolanne Mangles.

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Digital Marketing Technology selection

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