6 months on from the GDPR deadline… have you started to prioritize retention?
For many marketers, 2018 will be remembered as the year of the GDPR.
Despite the long lead up time, plenty of businesses found themselves scrambling to get their house in order ahead of the 25th May deadline.
Consumer inboxes were flooded with re-permission campaigns from brands seeking to retain their marketing lists. And when the dust had settled, many marketers found themselves faced with smaller lists.
But the threat of mass unsubscription didn’t end after 25th May 2018 passed - it just started.
The new rules mean customers now have an ongoing ‘right to erasure’. They can access their details at any time and wave goodbye. And this means you’re going to have to put more effort into customer retention from now on.
In the following blog post, we take a look at the…
Personalizing on a B2B level is more important than ever
Personalization for B2Bs is staggeringly more effective than giving visitors a flat, generic experience. 80% of B2B businesses surveyed said that personalizing their website was more effective when it came to reaching their company’s objectives than unpersonalized content.
But personalization for B2Bs has not been a widely adopted strategy. Businesses say they don’t have the technology, the required data, or even the resources to personalize for their customers on a one-to-one level.
However, just like regular customers, B2B buyers are beginning to expect and even demand relevance at every point in their buying cycle. Mass marketing is no longer applicable. It is no longer the aim to find the message that will resonate with a large number of your customers: you’re looking to find the most important message for each individual buyer.
The growing demands of the online visitor
As reported by Internet Retailer, the projected online global consumer spending by 2019 will more than double the $3.551 trillion of the global spending in 2015, accounting for 12.4% of the total retail sales. It is also forecast that retail giants Amazon, Alibaba and eBay will by 2023 account for 40% of retail sales.
These numbers show that consumer inclination toward online shopping is increasing. However, the gap between what consumers want and what they get is also widening.
Online retailers are having to think outside of the box to differentiate and meet the expectations of their online customers. What was deemed a ‘point of difference’ and ‘cutting edge’ three years ago is now the expected norm. What was once seen as a retailer going the extra mile is now taken for granted. With the emerging new technologies being adopted by businesses Amazon has…
7 Fixes for Common Personalization Pitfalls
Personalizing your site is one of the most effective ways to transform your site from a flat, static platform to a live, dynamic and responsive tool for your customers to find exactly what they need. However, with so many tools and features out there it can be tricky to focus on what the best practice is. I’ll discuss seven of the most common personalization pitfalls that it’s easy to fall into nowadays. The good news is, they’re all very easy to fix!
1. Ignoring your data
Now, more than any other time in history, big data is king. There’s so much information about almost every aspect of online shopping right at your fingertips. The only issue is that it’s all variable quality. It can be easy to get overwhelmed in the sheer volume, and not know what is best to focus on.
The fix: determine ahead of time what…
Implementing the following 7 strategies for e-commerce personalization can be one of the most cost-beneficial decisions you can make towards increasing your online revenue, improving your online conversion and building a loyal and happy customer base.
Many businesses are finding it difficult to overcome certain pain points when trying to improve their online customer experience. Issues such as high bounce rate, poor search click through, low average order value, high basket abandonment rate, low repeat visitor numbers, low propensity to engage with offers and promotions, are to name but a few.
1. Improve your website conversion and customer loyalty
If your analytics is telling you that your homepage or digital marketing campaign landing pages have a high bounce rate and very low repeat visitors, then there is evidently a gap between what the visitor was expecting to see and what they have been presented.
A website that presents irrelevant products and promotions, without dynamic and…
It is one of the most significant parts of the business world in today’s era. But, it is usually tough to predict the future of the e-commerce market
But, still, experts have predicted recently that 2018 is going to be a great year for e-commerce. They have proposed some trends which are definitely going to work in the upcoming months of the year.
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Just have a look!
1. The Material Design
Material design is nothing but the ultimate concept of building such websites which are entirely based on rich contents that are vibrant, trendy, and serves all the needs of any business. Moreover, this trend has already reached up to the peak and thus it is expected that it will get a high rise in the…
A quick look at the ways personalization should be implemented into your website
Jeff Bezos’s vision for personalizing customers online experience back in 1998 has become a reality for many e-commerce sites and is fast becoming a game changer for online retailers. We have not seen personalization be adopted by many of the non-retail web which is interesting. Many businesses still believe that their homepage only needs a ‘one version fits all’ approach, regardless of the fact that it is the main doorway to their business. Businesses spend vast amounts of money trying to market to their customers on a 1-2-1 level but overlook or misinterpret this approach on their website. This shows there is a massive opportunity being missed
“If you do build a great experience, customers tell each other about that. Word-of-mouth is very powerful.”
- Jeff Bezos
So why personalize?
To understand why personalization is so important, take a look at how…
What do new chatbots look like? What role will they play in online commerce?
When do you think the first chatbot was invented? Most people would guess that it hit the market sometime around the turn-of-the-century. They would be wrong. Chatbots have actually been around for over 50 years, which is far older than the World Wide Web.
Of course, the chatbots of today barely resemble their older counterparts. Newer chatbots are making a huge splash online. A new generation of these tools are going to have a profound effect on the future of UX in ecommerce and other online applications.
In his post Chatbots — One of the hottest UX trend in 2017, Guobin Ng, a user experience researcher for UXarmy, states that chatbots are being used for many industries and purposes. They have been around for a while, but have really started to become popular in 2017, largely due…
Ecommerce personalization will once again redefine how websites need to be designed in order to turn visitors into customers
Ecommerce personalization has been the hottest trend in customer engagement for a while now. Many consumers can hardly remember what it was like to visit a website that didn’t use at least some degree of this method to better engage with them.
But we’ve barely even scratched the surface of what ecommerce personalization can do.
In fact, you will soon see four ways it’s going to redefine websites – once again – in the very near future.
5 Websites That Have Proven the Benefits of Ecommerce Personalization
Before we bring up the ecommerce personalization trends that will redefine how successful websites are designed, let’s look at five examples of sites that became household names largely because of this powerful tactic.
Netflix is responsible for …
Personalization technology is accessible, affordable, and easy to implement. It should be considered a “must have” - not a “would like to have”- in 2018
Amazon has always been the brand that ecommerce marketers look up to. It offers consumers a shopping experience that many brands feel is beyond their reach. But is it?
In this blog post, we’re on a mission to bust the myth that personalized customer experiences can only be achieved by Amazon, Booking.com, and other ecommerce giants.
Personalization is accessible
Many assume that Amazon is built on proprietary technology that others brands can’t get access to. We’re here to tell you this isn’t the case.
Technology that uses behavioural targeting and personalization to build better customer experiences is actually very accessible:
First of all, it isn’t as expensive as you might assume. Depending on which provider you go with, investing…