Do you, or does your organization, use SOPs for digital marketing activities?

You may not have heard of SOPs, since the technique seems to be more widely used in the US and in markets where the sales process is more technical (think E-commerce or B2B rather than consumer brands and smaller businesses). But I believe they are a powerful technique that any business in any market can benefit from. They are particularly useful for agencies and consultants to use when working on client activities. In a larger team, in particular, they can help achieve consistency of approach and results by everyone following best practices and can support training of less experienced team members.

What is a Marketing Standard Operating Procedure (SOP)?

So, what is an SOP? In short, an SOP defines a repeatable procedure for how a business process task should best be completed by defining a series of steps or sub-tasks. In marketing,…