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How to spot a poor SEO Agency

Author's avatar By Chris Soames 20 Jul, 2011
Essential Essential topic

5 questions you should be asking about your SEO agency

At some-point most business have explored outsourcing "SEO", although recently more businesses I speak to are bringing it back in house. A recent guide from Hub Spot sparked this blog post as they have created a short guide to identifying a "Bad SEO Service" you may be interested in. You can check it out here.

While Hub Spottheir guide is good, I think it can be distilled down even further & I would even say you should even question whether you need an SEO agency at all!

Identifying a poor SEO Agency:

Here are the questions prompted by the guide:

  • Q1. Do you they make unrealistic promises - "Guaranteed number one spots". Against which phrases?
  • Q2. Are they delivering HUGE keyword lists rather than telling you the ones to focus on. The 80-20 rule holds sway in paid search - the agency needs to help you compete on the keywords that drive 80% of the traffic. The long-tail can be a distraction.
  • Q3. Have they ever mention the word "automate"? This should set alarm bells ringing, but automating some tasks make sense?
  • Q4. Have they experience in your industry? If they don't you may pay them a lot to learn through making mistakes...
  • Q5. Have they asked about your customer demographics? Search today isn't foremost a technical discipline it should be based on understanding of customer types and needs. Ask them about how they apply personas.

The big question - how do we create content to cut-through?

While some of what SEO used to be is quite technical & requires particular skills it is very process driven & easy to read about online and therefore should be relatively cheap, this work should be restricted to the build of websites or half yearly checkups.

If your question & indeed opportunity is in improving your presence in Search Engines you should instead be asking yourself : How do I create something worth finding?

This is a question I pose often when working with clients at Smart Insights & First 10. When you consider it from this angle you start to realise that to do this you need:

  • A deep understanding of customers & potential visitors
  • An ability to create & market content
  • Experts in your industry to bring credibility & reach to your content
  • A process to run & manage this

The skills required to get this right are therefore very different to that of an SEO agency.

You are looking at sourcing:

  • Industry experts
  • Copywriters
  • Designers (illustration & web)
  • Video / Podcast creators

By creating amazing items of content & sharing / marketing these well you will have created strong content rich pages on your website that creates links because people want to share it, write about it etc. As a result of this work you will improve your search presence as well as grow your reach through 3rd party websites.

Unless your Search Agency are experts in your products / industry, have a deep understanding of your customers & have the ability to create amazing content you should be wondering what they are doing to add value each month!

Author's avatar

By Chris Soames

Chris Soames is a Smart Insights blogger and consultant, he has worked in digital marketing for over 6 years with the last few years managing international web strategies for a leading travel brand. Now the Commercial Director at First 10, an Integrated marketing agency, he helps clients get clarity on their marketing strategy and create campaigns engineered to engage with their consumers to help drive sell-through. Most of all, Chris enjoys working with talented people who want to create great (& commercial) things not just tick boxes.

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