Digital marketing strategy

Your digital strategy provides a foundation for all of your tactical marketing to engage customers across the lifecycle of Reach-Act-Convert-Engage summarised in our RACE digital marketing planning framework.

Our advice on managing digital marketing strategy...

Customer acquisition strategy

Selecting the best mix of media and engagement tools to gain new customers isn’t easy given the complexity of customer journeys as they switch channels. Here we give some frameworks to help you optimise your mix.

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Customer conversion strategy

Your conversion strategy defines how you will define your online experience, value proposition and integration with traditional channels to maximise conversion rates.

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Customer retention strategy

Your customer retention and growth strategy specifies how you will build relationships with existing customers online and create advocates. It defines how you will keep them engaged.

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Customer segmentation and targeting

Your digital marketing strategy has to start with the different types of customers and markets you’re targeting. We look at all the different types of segmentation.

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Digital strategy development

In this section we discuss approaches to develop a digital marketing strategy.

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Online business and revenue models

All companies should explore new online business and revenue models potential. This is especially true for startups, publishers and companies who can offer digital products

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Online marketing mix

Remixing your online marketing mix is a big opportunity to use the Internet to market in new ways.

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Online value proposition

The online value proposition is your customer value proposition, your USP online. It’s important to clearly communicate what online experiences and content your brand can offer for each site, app and social presence.

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Our Quick Guide to digital marketing strategy...

What is digital marketing strategy?

A digital marketing strategy is a channel strategy which means that it should…

  • Be informed by research into customer channel behaviour and marketplace activity = intermediaries, publishers and competitors
  • Based on objectives for future online and offline channel contribution %
  • Define and communicate the differentials of the channel to encourage customers to use it,
  • BUT, need to manage channel integration

So put another way, digital marketing strategy defines how companies should:

  • Hit our channel leads & sales targets
  • Budgets for Acquisition, Conversion, Retention & Growth, Service
  • Communicate benefits of using this channel – enhance brand
  • Prioritise audiences targeted through channel
  • Prioritise products available through channel

Blog posts

More advice

Digital marketing strategy success factors

An effective digital strategy will help you take the right decisions to make a company successful online.  A strategy process model provides a framework that gives a logical sequence to follow to ensure inclusion of all key activities of strategy development and implementation. We recommend the SOSTAC planning approach.

Best websites on digital marketing strategy

There are surprisingly few quality digital marketing strategy sites since most focus on the strategy. We like to think we’re different in our focus on strategy too. These  are our top 10 sites to learn more about digital marketing strategy:

  • Econsultancy reports – The Econsultancy blog mainly covers tactics, but there are research reports on managing digital channels and ecommerce teams.
  • Figaro Digital. Unusual since it’s an offline magazine, but these editorial articles often cover digital strategy and are accessible by industry.
  • Forrester Marketing Blog. Forrester analysts write about developments in technology and consumer behaviour .
  • Knowledge@Wharton. The Marketing section often covers online marketing issues and cases.
  • Financial Times Connected Business.  Monthly articles based on case studies.
  • Harvard Business Review blog. Quality commentary on the intersection of marketing and technology strategy, but unfortunately, not a well tagged blog.
  • McKinseyQuarterly. Articles regularly cover digital marketing strategy.
  • The Web Strategy blog. A personal blog by Jeremiah Owyang, previously a Forrester analyst, now at Altimeter. Mainly covers social media strategy.

Related Statistics

We found through a 2010 poll that that many companies still don’t have a digital marketing strategy.

Please let us know your comments on our Quick Guide to digital marketing strategy. Tell us what you like, don't like or other ideas of what it should include. Thanks!

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