How do your digital marketing capabilities compare?
In our next free webinar for members, Benchmarking your digital future, I will be reviewing the state of digital transformation and recommending how companies at different stages of transformation, with different levels of maturity can assess their current use of digital marketing, digital media and technology.
Since Smart Insights launched we have looked to help businesses review their capabilities, for example using our free digital marketing benchmark templates and the popular interactive capability benchmarking tool available in the members area:
This tool shows that the majority of businesses assessing their capability on a 5 point scale are at stage 1 or 2. I think this is reassuring in the sense that it shows the challenge of digital transformation in many industries and that if you are relatively immature, it's likely many of your competitors…
Using capability maturity models to review digital readiness and set targets for digital transformation
This month we've been adding to our visual tools to help all members assess how well their businesses are adapting to using digital media and technology as part of Digital Transformation.
We have now collected these visuals together in a single download so that you can easily review them and print the most relevant for you.
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We hope you find these visual tools inspire you to make improvements to your digital marketing - let us know if you have any comments or suggestions.
Our summary of sessions from #Effweek: Using a more insight-driven approach for marketing
This week I attended the main session of the IPA-arranged #Effweek, which is aimed at sharing best practices on improving marketing effectiveness. In this article I'll cover the main themes, report on the new effectiveness research unveiled at the event and give examples from FMCG brands, financial services and telecoms of how effectiveness is managed.
The theme of the conference was how to use evidence-based decision-making in our marketing investments to improve value for our customers and business outcomes, particularly for media investments.
Now in its second year, the conference theme was closely linked to what we aim to support marketers in achieving through Smart Insights, i.e. harnessing marketing insight to make better decisions by moving from reporting to learning, which is nicely summarised by this Insight-driven marketing visual from the Marketing…
Google reveals its 'secret formula' to how they plan, manage and optimize
In August Google launched re:Work, an initiative to share their management tools - such as how to run and set up meetings and setting goals.
It is more HR than marketing orientated but it is a vital process of any business - and we wanted to cover OKRs - a technique relevant to marketers which we explain below. If you go to the site you will see that Google have split their tools and guides into 4 sections: Hiring, Managers, People Analytics, and Unbiasing.
This type of 'behind the scenes' work is often overlooked but is a necessary process in any organization.
What has been released cover basic management process and tools, but as the Harvard Business Review have noted in their review of re:Work:
"Basic management practices…
How does the digital maturity of your business compare?
Although digital marketing cannot be called new with the advent of the web now over 25 years old, this new research from Adobe shows that relatively few companies have mastered digital marketing. Only 19% of North American organizations and 7% of European organizations rate their digital maturity as “Advanced” when reviewing processes, data integration and technical skills.
Digital maturity definitions from the research shown in the figure are.
Advanced: Data mostly integrated, best practices generally followed, automation common, strong technical skills
Focused: Data and processes somewhat integrated, automation common, solid and expanding technical skills
Emergent: Basic data integration, some automation, growing technical capacity
Nonexistent: Limited data in silos, no automation, low technical capacity
This pattern of a low-level of maturity is similar to that we…
Discover your business's ability to Plan, Reach, Act, Convert and Engage
Applying the many digital channels and technologies to your business is no easy task. The industry moves fast, and there are a large number of different disciplines to master (see our list of the top 20 digital marketing skills). Email marketing, SEO, Social Media Marketing, Conversion Rate Optimisation, the list goes on, and each one requires a very different set of skills and awareness of the success factors for different platforms.
Amongst the many different skills we need to master for digital marketing, it's easy to lose sight of the big picture of how a business is using digital marketing to compete. Our research shows that many businesses don't have a digital marketing plan, so knowing how to structure a plan can be difficult.
To help provide a structure for creating a strategy, when Smart Insights first launched, we developed this Excel digital…
Guidelines and research on how businesses can create a digital strategy
So, you know the importance of digital marketing is increasing all the time and you’re actively using it, trying to integrate it with your other marketing activities. Where next? How high can you reach? How about aiming high? Your competitors may well be. Can you reach digital nirvana?!
In 2015 we have updated our 7 Steps to Digital Marketing infographic to share the latest research from businesses who contributed to our Digital Marketing 2015 research report.
We hope you find the infographic useful and it helps you a little on your journey to improvement or even enlightenment, one step at a time!
To help you take the first steps, the first part of the infographic links to these articles explaining key techniques to kickstart your digital marketing
SWOT analysis for the digital…
Benchmarking digital marketing capabilities for your business or your clients against these success factors
The contribution of digital marketing to your bottom line is dependent on whether you have the right capabilities in place, to manage all of the digital touchpoints. But which capabilities are important, which do you need to review? Last year, James Carson and Dave Chaffey identified these in our Managing Digital Transformation Guide for Expert members illustrated in the top-level capability review visual below.
By Digital Marketing Capabilities we are referring to reviewing 7 core capabilities which are strategic approach, performance improvement process, management buy-in, resourcing and structure, data and infrastructure, integrated customer communications and customer experience. You can see that the first four, A-D are around process and management for digital marketing with E-G focused on the tactics to reach and engage audiences.
How do businesses compare - how advanced…
5 things we can learn from the Santa brand
Now, if you’re looking for tips on marketing, the big man in red may not be the obvious place to start. But look behind the bushy beard and you’ll see an astute marketer who has some smart tips to share on making Christmas a roaring success
1. He plans ahead
Those toys don’t all appear by magic on Christmas Eve. When the reindeer are all back in their stable, on Christmas Day, he and the elves have a confab about what worked and what they could do better next year. Now for marketers in the real world, this conversation probably needs to happen in January when everyone’s back in the office, and there are some stats to review. But the principle is still the same.
2. He knows his target audience
Santa has a…
A matrix to help you review the tools, services and software that you use to manage digital marketing
As digital marketers we're certainly not short of tools to review and improve our marketing. There are many free tools available and certainly some that are worth paying for too.
A recent Redeye/Econsultancy report on Conversion Rate Optimisation contained useful charts for considering the use of marketing technology to impact on bottom line and resource intensiveness. I compiled some of these charts into a matrix to help show where the opportunities lie for marketers who are assessing technology expenditure:
As a digital strategist you can use this matrix to assess your current use of digital tools and plan new tools into your budget for future year(s).
From the report we can draw that conversion optimisation technology is underutilised by organisations yet has the biggest chance of improving…