What is Customer Experience Management?

CXM is a holistic approach to managing customer experience and customer engagement across digital and non-digital touch-points, including web, mobile and social platforms. Both in-store and by call-centres.

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Need help with your User experience UX?

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Get FREE marketing planning templates

Start your Digital Marketing Plan today with our Free membership.

  • FREE fast start guides to review your approach
  • FREE digital marketing plan templates
  • FREE alerts on the latest developments