Chart of the Day: Multiple purchase history customers have higher add-to-cart and conversion rate than single purchase history customers.
This is really not that shocking - returning loyal customers (8.55%) have a higher a conversion rate because of their previous experience with the brand.
A new shopper to an ecommerce site will have questions they want answering first:
Is this product reliable?
Is this the cheapest price?
Can I find a similar product elsewhere with better reviews?
How much is P&P?
Among others, it is also possible that first-time customers to your site are more wary about buying your product without social proof, or persuasive copy.
Returning customers are returning because they like your product, would recommend it and are happy with the quality and customer service - more new shoppers need to be converted into returning customers.
Source: Monetate
Sample size: 2.5 million eccomerce…
Make sure you choose an SEO package that will get you results but won't tell you these common lies
SEO is an important part of any digital company - it can be the most successful way of driving traffic to your site if optimized correctly.
Whilst many companies have the set of skills to audit, perform and optimize their own SEO, others prefer an agency to do it for them so they can dedicate the time to other areas of focus. However, before you sign a contract for an SEO package, we would recommend taking certain steps to ensure you get the results you need and want in order to grow your business.
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