Ecommerce

Our content on Ecommerce focuses on techniques to increased sales from a range of transactional Ecommerce sites including retail (of course), travel and financial services.

Our advice on managing ecommerce...

Ecommerce analytics

Ecommerce sites have their own set of analytics within Google Analytics and specific measures. In this section we’ll look at how to setup and use these analytics to increase sales.

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Ecommerce fulfillment

If you want customers to buy again and tell your friends fulfillment is something you have to get right.  Through examples and research we’ll show what ‘right’ looks like.

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Ecommerce strategy

A strategic approach to Ecommerce will reap dividends we show how in this section and through links to other guides.

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Merchandising

Merchandising is a technique to increase sales and profitability that we hear a lot about offline, but not so much online. Here we give our ideas on e-merchandising.

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Payment & security

Payment methods and user security are key user concerns and business concerns, so it’s important you ask the right questions of suppliers so you get these right.

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Social commerce

Social commerce is an increasingly important part of Ecommerce for site owners since incorporating reviews and ratings into a site and linking to social networking sites can help understand customers’ needs and increase reach and conversion to sale.

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Web personalisation

We all know the Amazon-style web personalisation, but it’s still quite rare on other sites. Here we look at the web personalisation methodologies and tools available to help you give customers the right messages.

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Our Quick Guide to ecommerce...

What is ecommerce?

Put simply Ecommerce is online buying. Our coverage of Ecommerce includes all transactional ecommerce:

  • Retail (of course)
  • Financial services (applications and “straight through processing”)
  • Travel (holidays and flights)

There is a broader view of Ecommerce which includes non-financial transactions also like B2B lead-generation and email marketing which we cover in other parts of the site.

Blog posts

Ecommerce conversion rates
Dave Chaffey, April 4, 2011

Our compilation comparing average conversion rates for retail sites As you’ll know, conversion rate is often used as a KPI to review the effectiveness of Ecommerce sites. Naturally all site owners want to know, “how do our conversion rates compare?” …..

Ecommerce analytics Read more
More advice

Ecommerce success factors

Successful Ecommerce sites are no different from other online businesses since they have a well defined digital marketing strategy and online brand-strategy.

But retailers also have specific techniques to manage which we cover in this section including merchandising, payment and security and sales optimisation.

Other digital marketing tactics like Paid search, SEO, Social media, Email marketing and conversion rate optimisation all require different approaches for Ecommerce sites.

Best websites on ecommerce

  • Internet Retailing – a UK portal and monthly magazine we recommend all retailers subscribe to
  • Internet Retailer – The best US site for online merchants
  • Catalogue Ebusiness – another UK site to help catalogue publishers integrate their online and offline marketing
  • Elastic Path blog – Some of the best practical advice on how to grow sales online

Tools and Software

Related Statistics

Our compilations of Ecommerce statistics focus on conversion rates:

Please let us know your comments on our Quick Guide to ecommerce. Tell us what you like, don't like or other ideas of what it should include. Thanks!

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