Marketing technology selection guide

Our recommendations on 150+ marketing technologies across 30 categories

How will this guide help me and my business?

As marketers today, we’re fortunate to have a huge number of options for marketing technology services to give us insight about our customers, competitors, and market. These online services also help us compete by enabling our businesses to communicate with our audiences with automated, relevant real-time communications integrated across desktop and mobile and digital plus traditional marketing channels! However, there are so many tools in different categories it can be difficult to know which are available and which offer the best features.

So, where do you start when deciding on the best types of services to use? There’s a challenge with the sheer number of tools which vary enormously in cost and quality and new challenger tools can sometimes do a better job than the established tools. Larger businesses and brands will require ‘enterprise’ services with a full-feature set which can be used across teams and smaller businesses will be looking for simpler, lower-cost or free services.

This guide will help you harness the power of the available digital tools since it recommends:

• More than 30 categories of tools you can compare your 'marketing stack' against
• 5 main tools in each category ranked in order of value - plus other recommended tools to consider in each category
• An audit tool for reviewing your current martech to identify the gap between what you have now and what you will need in the future
• Tools across the full customer lifecycle to acquire, convert and retain customers

Who is this guide for?

This guide has been made for marketers of all levels, from managers and major stakeholders who need to find big-picture solutions and improve internal processes to marketing executives who will be using the tools on a daily basis.

How is the guide structured?

This guide gives you five top tools to use across 30 different categories. These categories have been sorted into the four segments of our RACE framework, so you can choose the best tech no matter where you are in your digital marketing plans.

Within each category, we have ranked services in this order based on:

• Most popular tools by volume of usage
• Lower cost and free tools ranked first with best cost/benefit for small and mid-size businesses
• Services we have used and rate
• Other tools and services we also recommend

Latest updates

This guide is reviewed and updated on an annual basis. Its most recent update was October 2018 and includes both new tools and revised ranking across many categories.

Resource Details

About the authors

The Smart Insights Marketing team have produced this guide. Thanks to Dave Chaffey, Pat Kelly, Robert Jones, Robert Allen, Kim Greenop-Gadsby, Jessica Wade, and James Story.