Good service once earns one happy customer. Consistently good service builds a satisfied, loyal customer base. Unfortunately, unless you’re a sole proprietor doing everything in your business, you can’t control how your customer service teams work at every moment. How …..
Smart Insights members and followers have been discussing positive brand responses to Coronavirus which have moved us and impressed us. We hope you will find this summary of some of our favourite responses below helpful. It may even spark a …..
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FREE ACCESSAs a small business owner, you can’t do it all. The first step is admitting you need help. The second is deciding how/when you could benefit from collaborating. Before jumping to conclusions, you should first determine if your particular project …..
How to use Snapchat marketing in 2020 as part of your social media strategy Snapchat has seen some increase in users following a redesign that led to many users abandoning the app. Towards the end of 2019, Snapchat reported that …..
Chart of the week: 25% of UK shoppers polled by RetailX have reduced or completely stopped shopping ‘in person at physical stores’ while 5% report a temporary increase Data gathered by RetailX, on Wednesday 11 March, indicated some small but …..
Are you using social media monitoring (SMM) tools and services tactically? Or maybe you’re still not sure if you are using the right SMM tool(s) based on your specific business needs? Social media monitoring offers digital marketers a wealth of …..
Cost-plus (times based) or value discussion: which one works better for your agency? When I was putting together the new agency guide to pricing digital marketing, I made a conscious effort to call it exactly that – a pricing not …..
Chart of the Week: 87% of marketing, CX and analytics professionals say good CX is important but only 24% are performing highly at delivering it Offering a good customer experience (CX) can increase conversion, create return customers and turn consumers …..
