By Gavin Llewellyn 24 Mar 2020 Exploring the benefits of long-term learning Five ways marketers can benefit from continuing professional development As marketers we can sometimes become insulated from the world around us. But when we poke our heads above the parapet, it’s surprising what we can learn from others. I’ve always …..
By Expert commentator 23 Mar 2020 Why consistent customer service matters and how to achieve it: Amazon and Comcast 2 case studies Good service once earns one happy customer. Consistently good service builds a satisfied, loyal customer base. Unfortunately, unless you’re a sole proprietor doing everything in your business, you can’t control how your customer service teams work at every moment. How …..
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By Expert commentator 20 Mar 2020 Secure investments by capitalizing on your channel sales strategy Channel sales compose a fundamental part of most business models. Trusted partners can help companies enter new regional markets with little investment or expand their share in existing markets. But most channel partners will work with more than one brand, …..
By Mark D. Hall 19 Mar 2020 To insource or outsource? A critical question for digital marketers As a small business owner, you can’t do it all. The first step is admitting you need help. The second is deciding how/when you could benefit from collaborating. Before jumping to conclusions, you should first determine if your particular project …..
By 18 Mar 2020 Snapchat statistics 2020 How to use Snapchat marketing in 2020 as part of your social media strategy Snapchat has seen some increase in users following a redesign that led to many users abandoning the app. Towards the end of 2019, Snapchat reported that …..
By Lewis Dormer 17 Mar 2020 How do UK shoppers feel about Coronavirus? Chart of the week: 25% of UK shoppers polled by RetailX have reduced or completely stopped shopping ‘in person at physical stores’ while 5% report a temporary increase Data gathered by RetailX, on Wednesday 11 March, indicated some small but …..
By Dave Chaffey 17 Mar 2020 Social media monitoring to get closer to your customer Are you using social media monitoring (SMM) tools and services tactically? Or maybe you’re still not sure if you are using the right SMM tool(s) based on your specific business needs? Social media monitoring offers digital marketers a wealth of …..
By Mark Kelly 16 Mar 2020 Agency cost management: avoiding mistakes that reduce profit margins Cost-plus (times based) or value discussion: which one works better for your agency? When I was putting together the new agency guide to pricing digital marketing, I made a conscious effort to call it exactly that – a pricing not …..
By Expert commentator 16 Mar 2020 Agency cost management: avoiding mistakes that reduce profit margins