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"Mobile to overtake fixed Internet access by 2014" was the huge headline summarising the bold prediction from 2008 by Mary Meeker, an analyst at Kleiner Perkins Caufield Byers who reviews technology trends annually in May.
The mobile statistics that the team at Smart Insights curate in the regular updates to this article are grouped under these headings for key questions marketers need to answer about mobile to help them compete:
The United States and United Kingdom are the main countries covered for which there are many reports. At the end of the article we also cover the main European markets featured in a recent Nielsen online media report, i.e. France, Germany and Italy (Spain not covered)
Well, we're now past the mobile Tipping Point shown in the chart below as this 2017 mobile usage report from comScore shows, based on percent of mobile minutes spent online.
So it's no longer a case of asking whether mobile marketing important, we know it is! It's now a question of using the statistics to understand how consumers behave when using different types of mobile devices, often alongside larger format devices and what their preferences are.
To help you keep up-to-date with the rise in consumer and company adoption of mobile and its impact on mobile marketing, I will keep this post updated throughout 2016 as the new stats come through to support our 120 page Expert members Ebook explaining how to create a mobile marketing strategy. We also have this free briefing for Basic members explaining how to create an overall digital marketing strategy - which many businesses today still lack.
So that's the intro showing the importance of mobile, let's dig into the details to prove it.
Mobile media use varies through the day. This is important to understand for dayparting, i.e. buying AdWords and display media. This daypart media use from comScore Global Digital Future in Focus shows how desktop is still important for daytime at work audiences, but Tablet and smartphone dominate in the evening.
The latest figures, also from comScore Mobile Metrix presented in the OfCom Communications Market report show the total browse time per month is much higher on smartphones - these figures compare to 34 hours and 29 hourse for the United States and United Kingdom on desktop.
Mary Meeker's annual spring updates on mobile are a must-read if you follow consumer adoption of technology platforms, so we have used some of the key findings from the latest KPCB mobile technology trends by Mary Meeker. Her deck is nearly 200 slides, so we have selected the statistics which best summarise the importance of mobile devices today.
The latest data shows that we are now well past the tipping point mentioned at the top of this post. Mobile digital media time in the US is now significantly higher at 51% compared to desktop (42%).
The implications are clear - if you're not able to reach your audience through mobile search or display, or you're not providing a satisfactory mobile experience you will miss out compared to competitors who are.
This Ofcom international benchmark shows the global popularity of using different digital devices in representative countries.
This interesting visual from comScore also part of their digital future in focus shows the picture that marketers need to build up. This panel data shows that the majority of consumers are multiplatform and will often be multi-screening, accessing sites on mobile or desktop, so consistent experiences across device need to be deployed.
Here's another visualisation from a more recent 2017 comScore report on Mobile’s Hierarchy of Needs . Here you can see that in most countries multiplatform ownership dominates, so we switch between mobile and desktop, particularly when selecting products and services.
We recommend you understand this multichannel switching behaviour for your own brand. As Rob Thurner explained in his post on KPIs to review m-commerce effectiveness, it's important to keep track of the split between users of mobile and desktop devices visiting your site(s). Using segments in Google Analytics is the best way to do this.
However, we need to be careful with interpreting data on hours spent, since we spend most of our time on smartphones checking email and using social media. This has led to the common mantra of 'Mobile-First' design which I think is dangerous, or at least oversimplistic! Eric Schmidt, then Chairman of Google talked about a Mobile-First approach. The reality is that while smartphone use is overwhelmingly popular for some activities such as social media, messaging and catching up with news and gossip, the majority of consumers in western markets also have desktop (and tablet) devices which they tend to use for more detailed review and purchasing. So we need to think about strategies to engage what comScore call the Multichannel Majority not simply 'mobile first' or 'smartphone adoption'. This explains why mobile conversion rates are much lower in retail and why the breakdown between traffic for retail sites is broadly equal between smartphone and desktop. Audience measurement platform comScore has talked for some time about strategies to engage and measure the multiplatform majority across devices and I think there will, or should be more focus on that in the years ahead.
This UK data also shows the importance of the multichannel majority in sectors like Retail and to a lesser extent banking, but that for some niches like weather 'mobile first' is more accurate.
Their latest data for the US is striking in shows how the multi-device majority dominate, particularly amongst millenials.
Although mobile is growing in importance, this older data from Adobe's latest Digital Index (not updated yet) shows that in all industries the majority of visits are still on desktop.
So with so many site visits still on desktop, it's important when designing using a responsive web design that the desktop experience isn't degraded and this has led to many larger businesses using an adaptive web design where layout and content are tailored for desktop, tablet and smartphone screen dimensions.
We have a separate compilation of Ecommerce conversion stats if you're creating a business case for mobile optimised sites as explained in our mobile marketing strategy guide, this data is also valuable since it shows the variation in conversion rate by mobile type. This is the latest data from Monetate for their retail clients showing conversion rates.
Their latest quarterly update from November 2016 shows conversion rates to add-to-basket or cart and below sale across the last 4 quarters, up to the Q3 2016:
The data clearly shows that Smartphone conversion rates are much lower than for desktop - important if you're making the business case for a mobile responsive site.
This source is useful since it's a regular survey showing the growth in use of mobile site visitors. enables you to drill down to see usage by device type, for example iPad is still the dominant tablet, but Kindle Fire and Android tablets now account for over 10% of tablets. You can see that tablet and smartphone use nearly doubled in the year based on 500 million plus visits for these retail clients (see link above for methodology).
Consumer preference for mobile apps vs mobile sites should also be thought through as part of mobile strategy.
We have seen at the start of this article that mobile dominates, digital minutes, but where are these mobile minutes happening. In all these countries the percentage of mobile minutes spent on apps is 80-90%:
Today, the latest data from Yahoo's Flurry analytics shows that 90 percent of consumer's mobile time is spent in apps. As they put it: It’s an App World. The Web Just Lives in It. This is a key insight as companies decide whether to develop mobile apps or create mobile device specific apps.
This 90% figure is a key insight as companies decide whether to develop mobile apps or restrict themselves to mobile optimised sites. You do have to be careful about interpreting this since, as the chart below shows, Facebook, messaging, games and utility apps will naturally have the greatest time spent and browser use is still significant by volume if not proportion. But this has implications for advertising on mobile to reach consumers using apps like Facebook and Gmail.
So, how have advertisers responded to the change in mobile media time? The next chart shows that despite the growth in media time above, some advertisers are missing out since the right-most bar shows that there is a huge missing opportunity on mobile advertising
This research sourced from a 2015 study by eMarketer into mobile ad budgets shows a different view. In 2015 mobile ad spending accounts for 49% of digital ad spending, which is only slightly behind the trends of how people are using their devices. These stats also show projections for future growth, which is important as it shows where the market is going. It is clear that mobile is the future, and within 3 years it will come to dominate digital ad spending.
|Mobile Ad spending- Billions $||28.7||40.5||49.8||57.7||65.8|
|Percentage of digital ad spending||49%||60.4%||66.6%||69.7%||72.2%|
The Hitwise Mobile Search: Topics and Themes reports shows how much mobile search depends on product sector and the category of device:
In many categories, including retail and Automotive, it is now above 50%, but some higher involvement purchase decisions such as banking and real estate are lower.
Google's mobile path to purchase report surveyed 950 US consumers across 9 diﬀerent verticals (Restaurants, Food & Cooking, Finance, Travel, Home & Garden, Apparel & Beauty, Automotive, Electronics, Health & Nutrition) to assess how they researched purchases via mobile. A key finding is the starting point for mobile research. As might be expected search was the most common starting point, but it's lower than desktop showing the importance of branded apps and mobile sites.
This update to this post features some of the latest updates on mobile statistics from 2014 and highlight some of the best sources to make the business case for investment in mobile marketing in your presentations and business cases to colleagues or clients.
We hope this compilation of statistics about mobile usage and effectiveness continues to be useful - please share if it is and we'll continue to update it in 2017.
If you want a single source of the latest stats across the whole of digital marketing, for Expert members, we compile a regularly updated set of usage statistics to use in presentations - it's updated each quarter so all the latest stats are categorised in a single place for including in presentations. Our Expert member resources also include templates and guides to help create digital strategy and plans.
This Nielsen Online media usage research report covers audience use (and for the UK)
By Dave Chaffey
Dave is CEO and co-founder of Smart Insights. He is editor of the 100 templates, ebooks and courses in the digital marketing resource library created by our team of 25+ Digital Marketing experts. Our resources used by our Expert members in more than 80 countries to Map, Plan and Manage their digital marketing. For my full profile, or to connect on LinkedIn or other social networks, see the About Dave Chaffey profile page on Smart Insights. Dave is author of 5 bestselling books on digital marketing including Emarketing Excellence and Digital Marketing: Strategy, Implementation and Practice. In 2004 he was recognised by the Chartered Institute of Marketing as one of 50 marketing ‘gurus’ worldwide who have helped shape the future of marketing.
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