Be proactive not reactive: Five simple steps to protect your brand reputation from future cyber attacks

On Friday 12th May, a global coordinated ransomware 'attack' began, affecting thousands of large and small private and public sector businesses. The attacks most high-profile victim, the NHS, suffered incredibly by way of operational business functionality, but also by way of business reputation. Cybersecurity firm Secarma are warning businesses, large and small, that prevention is key to avoiding future attacks, and according to research from the Kaspersky Lab, 90% of businesses underestimate the threat of malware to their business continuity and brand reputation. A cyber attack on a business can be hugely detrimental to the longevity of that business. According to IBM, small and mid-sized organisations are hit by 62% of all cyber-attacks, and unfortunately, the US' National Cyber Security Alliance reported that 60% of small businesses are unable to sustain their…

Chart of the day: Data, analytics, and insight are critical to business success. Insight and data are empowering growth.

Marketers understand the important of data and businesses understand how data drives growth. The research by Mediasense, in association with Ipsos MORI and ISBA, asked respondents what factors they thought would be critical to business success in 2020. Almost 8 in 10 (78%) thought data, analytics, and insight were the most critical factor. Content marketing was down compared with 2015 data whilst SEO was found to be one of the least critical factors, but scores for SEO were not as low as Pay per click and community management. Source: Media2020 report  Sample: 250+ senior marketers Recommended resource: …

How to avoid the costly data analysis mistakes that most marketers make

If you're a digital marketer, you can't failed to have noticed—there’s been a seismic data shift over the last several years that encourages empirical marketing based on data and analytics. The sentiment underlying this shift seems to be that if you think your art and copy are good, then you better have the stats to prove it. This evidence-based approach is heartening in many ways, but many people are still learning how to apply its principles. Just because you have the numbers, doesn’t mean you know how to apply them. In this short article, I want to look at three 'boneheaded' ways that people are looking at their data and offer some suggestions to help put your data analysis back on track.

You’re Not Doing It At All

Sadly, a lot of people are in this category. But I get it. Again, the…

Chart of the day: Poor quality data is the reason for bad digital marketing campaign planning

Over 4 in 10 (43%) respondents to a survey by ExchangeWire Research and Xaxis said lack of quality data was the main reason for not using audience data when campaign planning for digital media. Time was also a major obstacle, whilst small data sets, narrowing campaign audience too much and a lack of there being a central data repository were all big factors. Marketers are finding that too much targeting is narrowing the audience down too much. Privacy concerns were not a major issue when it comes to data use for digital campaigns. Source: ExchangeWire Research/ Xaxis Sample: 616 digital marketing professionals across Europe; data collected from November 2016 to January 2017 Recommended Resource: Marketing Campaign Planning Toolkit …

How to select the right data management platform and audience profiling tools for your business

A Data Management Platform (DMP) is a place to store, sort and act upon multiple sources of online and offline data including search, social, display media, Email, CRM, Transactions (e.g. Point-of-sale). This includes first party data which the marketer collects on their site or through other customer interactions and on third party data pre-integrated into the platform, or data purchased from branded providers or lists. They also look to integrate desktop and mobile usage to provide a ‘single view of the prospect and customer’. As such they are also now commonly called Customer Data Platforms (CDPs) and Identity Management Platforms (IDMP).  Users of a DMP can import known (i.e. an email address) or unknown (e.g. a cookie) data and use this to define audiences or segments. The DMP will then find new customers (i.e. similar audiences)…

The Managing Director of Royal Mail's Data Services shares his insights into the true cost of poor-quality customer data.

As more marketers work to improve ROI and address new data regulations, the true costs of poor-quality customer data are about to become clear New research into the use and management of customer data from Royal Mail Data Services reveals that UK organisations estimate poor-quality customer data is costing them an average of 6% of their annual revenues. So how can marketers and data experts finally clean up their customer data to improve overall operational efficiency and campaign effectiveness and comply with data protection regulations?

Marketers face a data dilemma

Today’s marketers rely on good-quality contact data above all else to ensure the success of a campaign’s performance. Yet despite reporting data quality as having the biggest impact on campaign response and conversion rates,…

Crawl, walk, run: three steps to establishing an effective DMP

As digital marketers we're all too aware of the importance of data. For example, the typical fortune 1000 company that sees a 10% increase in data accessibility generates $65 million in additional revenue, whilst bad or poor quality data costs organisations as much as 10-20% in revenue. Although Big Data is no longer a new area of interest for marketers, the constant change in trends and focus mean that we must always stay up to date, if not one step ahead, of the trends to ensure we hold a competitive advantage. Just consider the sheer complexity of data-related terms: I recently attended a data-driven marketing event run by the Omnicom Group which gave me the opportunity to look at some of the insights and trends from those working at the…

How to make the most out of your company's data

Today’s corporate agendas revolve around the staggering amount of data available and the advanced analytics needed to gather, interpret and use such data. When it comes to Big Data and Advanced Analytics, things can get really tricky for a company not making the best of them. A recent McKinsey report shows that businesses which are not able to leverage Big Data and which fail to achieve performing data management also witness an average of 14% in lost revenues per year. Surprisingly, oil companies, life sciences, and consumer goods make the top three industries where big data and advanced analytics are poorly managed, thus leading to financial losses. As opposed to the McKinsey report, a study coming from MIT and Harvard Business School shows that companies focusing on big data management and advanced analysis witness an increase in revenue of up to 6%…

Digital has transformed the travel industry. Here we look at 5 'megatrends'

20 years ago the US was still home to 34,000 travel retail locations, now the number is 13,000 according to CNN. Today, 60% of leisure and 41% of business travelers are making travel arrangements via the internet, and the travel industry has completely transformed itself into a digital-first sector. On balance the travel industry has coped well with these changes. There have been big winners and big losers, but overall the industry is bigger than ever. Globally, it is expected to grow at an annual rate of 3.8% over the next 10 years to $11.4 trillion - that's over four times the total size of the UK economy! There are global mega-trends driving this growth which are not going to go away anytime soon. This is great news for the travel industry and companies within the industry need to understand these…

3 of the most important marketing trends shaping the travel sector in 2017

It is estimated that during 2016, total retail travel sales across the globe will reach $22.049 trillion, up 6.0% from the previous year. According to Statista, by 2019, the online travel industry is forecasted to grow to 762 billion U.S. dollars. Today, the majority of people use different websites during the travel purchase journey, either to find information about a destination, read reviews or to book travel online. August 2016 research published by the Association of British Travel Agents (ABTA) found that 76% of UK internet users had booked holidays digitally in the past 12 months. In the US, Emarketer estimates that 52% of travel bookers use online platforms to make their bookings. That makes digital marketing techniques like SEO, UX and Social Media Marketing absolutely critical to success in the travel industry. Keeping up with the…

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