Actionable marketing techniques to get you fast results.Take me to Quick Wins
As you may have heard, the latest version of Google Analytics has just launched in Beta mode (you can sign up for the beta here) [Dave Chaffey has a separate post discussing whether it's worth switching or not in the Google updates 2011 summary]
This post takes a look at why Google Analytics is changing, then breaks down some of the bigger changes, with screengrabs, comparisons, and a quick guide to the biggest of the new features. I've broken the post down into 10 features, with the biggest & most complicated new feature last.
It's almost 4 years since the last big change to the overall interface of Google Analytics ('v2' in May 2007). In the interim, 2 things have happened that would cause Google to want to update the interface.
First Reason to Change - interest & user growth has been huge for Google Analytics:
Second Reason to Change - Google have added lots of extra features without really changing the interface.
Here's a list of just a few of the extra features since the last big rejig of the interface:
(Not to mention 'outside' elements like Website Optimizer, the API, etc.)
Over this time, there have been a few tweaks to the layout, but essentially all of the above have been shoehorned into an interface that wasn't designed for them. Whenever that happens to a piece of software, things gradually get more confusing - and usually most confusing for the newest users.
Here's the "why we're making changes" paragraph from Google's latest announcement (emphasis mine):
"Our goals for the new version are to make it easier and faster to get to the data you want and to enhance the Google Analytics platform to bring you major new functionality. Many of the changes in the new version are the result of your feedback. For example, you can now view multiple advanced segments without needing to also use All Visits. You’ll find some of the other most requested features like multiple dashboards in the new version as well."
And... here's what they said 4 years ago when they last made large changes to the interface:
"We've redesigned the reporting interface for greater customization and collaboration. This should make it easier for businesses and website owners to find and share the data you need to make informed decisions. The new version presents data more clearly and in context, so you can look at a single report to gain insights rather than having to pull up several reports to understand what action to take."
In other words - both changes were essentially about making it quicker & easier to find useful data. This time around they say there is 'major new functionality' too. Let's take a look at the features to see whether that's true:
Google themselves have written a blog post about the dashboard updates , which is worth a look - even if just to get a look at some of the metrics for GoogleStore.com in their screengrabs.
Here's how the new standard dashboard looks:
The new features here are:
Sadly, you can't yet export dashboards or email them. I suspect that will be one of the biggest uses of them - set up a 'Merchandising' dashboard to automatically email to your buyers each week, an 'Exec Team' dashboard to automatically email out to a group of directors each week, etc.
Additionally, you can't apply segments to dashboards at the moment. That's a very sad omission. (though it is more than made up by one of the other new features)
Much like the old dashboard, each new dashboard you create is made up of various widgets (or 'gadgets' - they refer to them as both). Unlike the old system, you can add these directly from the dashboard itself using an 'Add New Widget' button. Here are the 4 options currently available when you choose to add a new widget:
Widget Type 1 - 'Metric':
(note it calls it a 'Gadget' at the top & a 'Widget' at the bottom right).
Here's an example if you choose 'visit' as your metric:
Widget Type 2 - 'Pie Chart':
These are the standard Pie charts we're all used to. Here's an example of a Pie chart widget showing 'Visits' as the metric, 'Country' as the dimension, with 5 slices:
Widget Type 3 - 'Timeline':
This is the type that appears as standard at the top of most GA reports. For example, here's one comparing 'Visits' with 'Visitors':
Widget Type 4 - 'Table':
Drawbacks of Widgets:
Google themselves hint that dashboards/widgets are not yet as good as they should be. Not only can you not apply segments and filters at a 'dashboard' level, you can't do it at a 'widget' level either. So, for example, it's not possible to add a 'keywords' Widgets filtered to exclude your brand terms. I suspect (or at least hope) that things like that may come at some stage.
On the plus side, you can do the usual date comparisons on these to see how things have improved/declined over time.
Here's how the old top navigation used to look:
This has been reworked, but kept very simple. Here's the new top navigation:
The right-hand side consists simply of a single 'profile selector', and the cog is a 'settings' button.
This is nice & simple, and leaves things very scalable for additional elements to be added in future.
For power users, most changes to the left navigation won't make much of a difference. For occasional users (and people new to Google Analytics) it is far easier to understand & remember where things are.
Here's the 'visitors' left navigation area old vs new:
One left-navigation tweak that will make a difference to power users is that all of the menus expand & collapse. Previously - if you wanted to jump from one report to another, you'd have to jump to it via another report. Now, you can jump straight from (say) the 'Mobile' report above to an 'Organic Search' report, without having to wade through the 'traffic sources overview' as you used to.
'Advanced Segments' have had a nice update in Google Analytics v5.
If you are a regular user of Advanced Segments, you'll have despaired at the inability to compare 2 segments without the 'All Visits' segment automatically being applied. Thankfully, this has been fixed - you can now compare 4 advanced segments without having to use any hacks to get rid of the dreaded 'All Visits' issue.
Here's an example of the 'Visitor' report with 3 segments applied:
Some of the changes there include:
Another nice addition is the ability to compare multiple segments over time. Here's an example showing how it looks when you do that:
That's often something I want to do - eg. compare 'PPC Traffic' & 'Natural traffic' for Feb 2011 vs the same for Feb 2010. It's nice to be able to get that all in a single report now.
Another nice new feature is the ability to trend different search terms against each other. For example, if your site sells 'Sony Laptops' & 'Toshiba Laptops', you can view a trend graph plotting the search traffic you've received for each of those terms. Previously to do that you'd have to set up a custom segment for each, or drill into each one individually & compare the graphs. Here's a rough example showing how this is displayed now:
There's similar functionality in other reports - eg, you can trend traffic from Facebook against Twitter in the 'Referral Traffic' report, or trend the growth in your iPhone traffic vs the growth in your Android traffic over time.
Other Search Updates
2 other changes worth noting around 'search' reports.
Though these are interesting, 'term clouds' only seem to work with full phrases. It would be nice to have the option of clouding by individual words. For example, in the above, you may see 'qubz' as one of the biggest words, then 'dvd', then 'external', then 'cd', etc. Instead, there's a lot of repetition of very similar phrases - making it hard to pick out patterns.
Reports have been cleaned up & the visual hierarchy of information is far, far clearer. Here's just one example - the 'Keywords Report'. The following 2 screenshots represent the same information.
Here are a few of the changes there:
There are some other great little features, like being able to keep drilling down very simply. For example, below is the system they've added to jump around between different dimensions:
This is great in that it hides most of the complexity from the average user, while allowing people who use it a lot to do exactly what they need very quickly.
If you've ever trained non-technical people in using Google Analytics, you'll know that it's not been the most friendly system for new users to get to grips with.
Below is a single example of the many things they've done to address this in the new interface. This is the 'contextual' (left nav) help area that appears in the 'visitor overview' report. Not only has this leapt about 300 pixels further up the page in the new interface, it is actually quite useful.
One of the flaws of Google Analytics was always that there was no smooth path taking users from "I know nothing about this tool" to "Ok, I'm confident using this". Simple ideas like 'good contextual help', along with the changes in simplifying the interface, move it much further toward being genuinely user friendly. It's obvious that Google have been quite 'user-centric' in the way they've put the new interface together. For example, look closely at the image above & you'll even see there's a little 'hide this help' icon there for the 0.001% of users who are offended by seeing contextual help info.
The update to the way accounts & profiles are handled should speed things up for people managing multiple accounts. This great little profile switcher tool appears at the top-right of every page:
You can narrow that by keyword search, hide/unhide accounts, etc. This is a great improvement on the old system, where to find something you'd often have to switch account, wait for a full new page load, then switch again to a profile, then dig around for the report you wanted.
Another nice addition is that it remembers what you were looking at. Eg, if you're in the 'languages' report in one profile & you switch to another profile, you'll land straight into the 'languages' report over there. That sounds tiny, but is a real bonus if you're switching between accounts a lot.
The whole Account Admin area has been redesigned & is far easier to get around.
One particularly nice part of this is a new profile-specific 'Asset Manager' section, containing all Advanced Segments, a list of all Annotations (great!), and all custom alerts for each profile. Here's the 'Advanced Segment' manager there (note the dual layers of tabs for 'Profiles', 'Tracking Code', etc & then for 'Assets', 'Goals', 'Users', etc):
Another nice extra is an expanded 'tracking code' area, that helps you through adding things like cross-domain tracking, mobile tracking, converting coremetrics (or other) campaign tagging code so that it's usable in Google analytics, and much (much) more. Here's a screengrab:
And finally, leaving the best, biggest and most complicated update for last, the updated 'Custom Report' system is the real 'game changer' in the new version of Google Analytics.
As Tim Leighton-Boyce points out here, the updates to Custom Reports mean Google Analytics now has a completely customisable 'reports & dashboards' system that leaves any of the standard dashboards in the shade. This is a real 'enterprise level' feature, that competes with the more expensive web analytics platforms.
Custom Reports Overview
'Custom Reports' is the 3rd tab on the top navigation within the new interface. When you click it, you're presented with a screen like this:
As standard, there are no reports in there. You have to click '+ New Custom Report' to get started. At which point, you're given a screen like this:
The above setup screen is broken down into several areas:
From this, we can build quite sophisticated report suites, with multiple tabbed reports within tabbed reports.
I realise that's probably very confusing in plain text, so here's a quick example that may illustrate.
Hopefully this gives an idea of much of the new functionality in Google Analytics & what you can gain from it. There is plenty more in there - largely good, with some minor bad bits.
The new interface is still in Beta, and many things are quite obviously missing (eg. emailing of reports). Even so, it is a big leap forward in ease-of-use, in functionality, and in its ability to give you simple information to help improve your website & your marketing.
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