Prioritising your online presence with the Digital Marketing Radar

A tool for reviewing the options for online customer acquision and monitoring for social media and other sites

You will have noticed that there's a fair amount of choice online for reaching and interacting with your audience, in fact it's overwhelming! You can't be everywhere, so it's important to prioritise which types of sites and partnerships you invest time and money in to try to gain visibility through outreach, partnering and advertising.

2015 update - introducing the Marketing Bullseye

Since we introduced the Radar in 2010 we have evolved it into the infographic shown below. In this update, we introduce the Marketing Bullseye Framework - a great new tool to review customer acquisition from Traction which has a similar purpose - see the end of the post for a description.

To help you review and prioritise, we developed the "Digital Marketing Radar" which gives a prompt on the different types of sites and apps you should think about to gain visibility. In larger companies it's best to have a strategy for reach, so you should get clarity on your priorities through an online marketplace analysis or brand touchpoint map showing your priorities across paid, owned and earned media.

Here's the original sketch I created in 2010. More recently, we have developed this into a Social Media Marketing Radar infographic - see this post for more details on each platform and to download our free set of infographics.

This is the first version and we intend to refine and update the Radars, while keeping them simple, so tell us your suggestions!

Why we developed the Radar

I've always thought that the Conversation Prism developed by Brian Solis a several ago now was a great way of thinking through your options for making use of and monitoring social media.

How to use the Digital Marketing Radar

Our radar follows a similar idea to to help think through the options available, but with a couple of  differences which make it more applicable to overall digital marketing strategy:

1. It's simpler! Trouble is The Conversation Prism has grown over time so that now I can't really use it effectively in workshops - there are too many options and the more important ones aren't distinguished from the less important. So I thought I'd create a tool for visualising the option which was a little simpler.

2. It's scope is broader. It's not limited to social media sites since most sites now have some form of peer-to-peer interaction facility. Instead it shows all the main places where a company should review its representation used to increase awareness of it's brand through display advertising, search marketing as well as online PR and social media.

3. It's intended to help prioritisation. It can be used to discuss with colleagues or agencies which sites warrant or deserve most attention in the different categories. Sites which are agreed to be more important which warrant more resource should be positioned more towards the centre and this summarised in your online marketing plan.

Using the Marketing Bullseye to identify priorities for investment in online acquisition

The Bullseye is featured by Gabriel Weinberg and Justin Maiers who released a new book: Traction, a nice hook to show the challenges of gaining visibility online to drive customer acquisition. Justin is founder of search engine Duck Duck Go and as an entrepreneur involved with this and other startups as a VC, it takes the perspective of startups who are looking to gain visibility. This post explains a process for gaining traction using the Bullesye Visual from the books support site.

Marketing Bullseye for Acquisition / Traction

The process is simple, follow the 5 Steps in the top left.  Enjoy!

For a more detailed assessment of media channels is a next stage I recommend our Content Distribution Matrix which can be applied more generally for reviewing digital acquisition channels.

Share your thoughts

  • We are now at the point where mobile media time Is now greater than desktop and other media! The statistics are quite shocking which now shows the importance of mobile SEO and Reputation Management in your overall marketing strategy.

  • Lucy commented on January 23, 2014

    Hi Dave,

    just wonder where could i find the downloadable blank template for the radar? i’ve been looking for it in the free download section…

    Cheers,

  • I have to admit, while I appreciate the heck out of this radar – I think there are some clear missing annotations:
    1. When a person searches for a “product” and has previously made a purchase on Amazon, there is a strong trend toward that person returning to Amazon to look up any other consumer product.
    2. When a person searches for a restaurant or other local business on Yelp, there is a strong trend toward that person returning to Yelp to look up any other local business – with a caveat – if someone has looked for a home repair business of any sort – there is a bifurcation taking place between Yelp and Angie’s List.
    3. When a person is searching for general information without clarity of terms that they should be using, there is a strong trend toward that person using Google, or whatever search engine they happen to have on their mobile device (usually google).

    So – depending on what you are offering – the text search is likely to be found on one of these 3 other sites and that really has to be taken into account.

    it is interesting that the Yelp insignia is in your graphic above, but not in your radar. In real world terms, I have heard from multiple local business people who are getting a lot of pull-thru from yelp searches – while this is anecdotal – it is a rising trend that should be accounted for.

    Cheers and thank you for the simplification of the Conversation Prism. Love Jess & Brian’s work, but it is really a disaster trying to speak with a business person today about these things.

    One last comment – Social Bookmarking…Pinterest is exploding in this space with it’s highly visual approach.

    Cheers!

    • Glad you like it John – and thanks for adding to it – it could use an update for 2013 although the groups of areas don’t change much.

      Useful to flag up Yelp and the text links – thanks for sharing.

      Dave

  • Simon commented on November 30, 2012

    Hi Dave, Did you get around to creating the blank version and PDF version? Would be really useful for me.

    • Hi Simon,

      Yes, we did create a PDF version which is available free for Basic members as part of the free downloads (access from the Membership menu).
      We didn’t do a blank version in Powerpoint since we thought people would like to create their own and many other priorities to update content – sorry.
      HTH, Dave

  • Hi Dave – where do you see Wikipedia fitting into the radar?

    • A fair/good question Neil, it doesn’t really fit in any of these categories really, with the closest fit in Publishers or aggregators and syndication – it’s an aggregator of knowledge. The Radar is about prioritising, so if companies felt it was important, they could add it onto their scope.

      I didn’t include Wikipedia since these days there’s relatively little to do to influence it and links within in it are nofollowed, so there’s limited SEO benefit other than awareness raising.

      Of course, if you’re a larger brand it will be part of your representation and its worth monitoring reputation and correcting/contributing via the editors.

  • thanks for this. saw it before but several people fowarded it to me again (viral splashback!) so i’ve printed and put it on our wall in the digital department! A lot of the priorities change in line with the specifics of a campaign objective/client. I <3 delicious, but @charliesaidthat has a fair point about stumble

    • Dave Chaffey commented on October 18, 2010

      “Viral Splashback” – not sure that I like that idea! But it’s great this tool is being passed around and I’m delighted that it’s on the wall – shows we’re helping.

      When I get a moment I’ll update with a blank version and a .ppt version.

  • Gregg Houlden commented on October 13, 2010

    I find this a very useful and effective tool. I am a General Manager with a remit to grow whilst maintaining margins. I think the ability to drill down and really evaluate the content and positioning as part of a holistic strategy is a real winner in terms of making sure an enterprise gets maximum bang for it’s Pounds. I think tools that allow an effective visualisation of ones position should be on everyone’s radar.

    • Dave Chaffey commented on October 13, 2010

      Thanks Gregg. I’m pleased that was useful – good that my intention to simplify and define priorities at which to excel rather than doing everything badly strikes a chord with you.

  • Hi Dave. This is really interesting work and will be particularly useful in discussions on CAM Digital Marketing Course Days when talking digital marketing metrics. With ‘measurement’ in mind would it be worth showing more ‘profitable’ icons larger than others in terms of their performance against strategic objectives. I like your point 3 in terms of prioritisation and as a dashboard it’d be helpful to integrate ‘measures’ inside it at the same time. Regards, Neil

    • Dave Chaffey commented on October 12, 2010

      Good to see that another trainer may use it Neil. Let me know what the discussion throws up if you get a moment.

      Interesting to think how you could integrate measures, e.g. mention, referrers, conversion, sales and use it as a dashboard.

  • Hi Dave

    Very interesting idea. Based on my experience I agree with most of the positioning my only divergence is on Linkedin which from a small business, B2B and event based marketing I think is actually more important than any of the other Social Networks if used well.

    Likewise I suspect that Delicious is maybe more important than Stumble Upon (but that’s probably splitting hairs).

    The only other thing I’d add is that FriendFeed is also worth consideration. FriendFeed appears to be picked up more by Google Alerts than a lot of other social media so might be worth including.

    • Dave Chaffey commented on October 12, 2010

      Thanks Richard – let me know how it works if you use it as a training aid on your CIM courses?!

      I’d agree with what you say about B2B/Smaller business – Twitter and Linked In should be priorities – the idea with the Radar is that it’s a tool for discussion between agency and client – what should be nearer the centre – so you would redraw for your B2B example.

      Friendfeed is a good spot although it seems to be on the wane as does Delicious. I have Stumbleupon higher priority since it does pass Page Rank and it has more of a viral effect than Delicious. That said I find Delicious a useful research tool – must write a little post on that one day.

      • I agree 100% with Richard, my experience is that in B2B LinkedIn is invaluable compared to other social networks.

        I would go as far to say that LinkedIn when used creatively and well – can be a great customer service tool too.

        I’d also move Reddit above Digg – since New Digg has lost a lot of trust and userbase to Reddit – (It is increasingly difficult for brands to leverage Reddit though – it has to be organic).

      • I’ll definitely be using it on my course and I’ll let you know how it is received. Thanks.

  • Dave Chaffey commented on October 12, 2010

    Thanks for your comments Rory, appreciated!

    I have also had a comment via Twitter that email isn’t supported in the diagram, i.e. ads in enewsletters or rented lists. I agree that is an omission, and its value is often underestimated, but that presence would be included under publishers – I will add a note to that effect.

  • Rory commented on October 12, 2010

    Hi Dave. I definitely agree the Conversation Prism can be a little overwhelming and doesnt support prioritisation. This is great start for a framework to support the ‘legwork’ required to by marketing managers to assay the full ‘egosphere'(!) to develop their own brand-specific digital marketing radar.

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