Customer engagement analytics

Use NPS follow-up insight to convert Detractors and Passives The ability to quickly gauge your enterprise’s overall health with a single NPS score is useful to let you know whether you need to make any changes. However, a lone NPS score is not enough to tell you what changes you need to make. The Net Promoter Score

It"€™s perhaps hard to imagine now, but even just four years ago, talk of customer engagement was a bit of a rarity. It is only a couple of years ago  I did an interview with Dave where we discussed definitions and the scope of customer engagement. There are many excellent reasons why businesses now focus on

The use of Net Promoter® (NPS) score as a way to collect customer feedback has been available for years although it’s perhaps better known and applied more widely in the US. We’re always interested to find more about new methods to better understand customers, so wanted to alert you to another tool. CustomerGauge, surveys customers continuously

Improve your results from online marketing by resolving to focus on engagement analytics.

Use NPS follow-up insight to convert Detractors and Passives The ability to quickly gauge your enterprise’s overall health with a single NPS score is useful to let you know whether you need to make any changes. However, a lone NPS …..

The use of Net Promoter® (NPS) score as a way to collect customer feedback has been available for years although it’s perhaps better known and applied more widely in the US. We’re always interested to find more about new methods …..

It"€™s perhaps hard to imagine now, but even just four years ago, talk of customer engagement was a bit of a rarity. It is only a couple of years ago  I did an interview with Dave where we discussed definitions …..

Improve your results from online marketing by resolving to focus on engagement analytics…