Digital marketing best practices

What are the common best practices, are best practices always best?

I was honoured to be asked to give this presentation for Manchester Manchester Metropolitan University Business School to launch the new Faculty of Business and Law, a stunning new £75 million teaching and research headquarters and business hub.

An updated, shorter version of the Manchester Business school deck was also presented to students and professionals at Leeds Metropolitan University and to an IDM Network evening in September 2012 which is included at the end of this post.

Leeds Metropolitan University presentation – November 2012

Manchester presentation – September 2012

We’re often told to follow “best practices” in our digital marketing. In the talk I explore the value of this and some of the problems. How do we know what is best practice? Where do they arise from? Does following the accepted wisdom mean we’re missing opportunities?

I used the Smart Insights PRACE framework of digital marketing best practices to review some of the most common best practices used across digital marketing in 2012 from strategy to execution for desktop and mobile websites, search marketing, social media and messaging. I also looked at the dangers of following best practices and how you can follow marketing approaches that work best for you. Best practices don’t work so well for new technologies, for these Dave will suggest digital marketing trends consider for 2013.

IDM best practices presentation

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  • Gary Hughes

    Excellent presentation, lot of real insight, experience and knowledge shared in a short timeframe …

    • http://www.smartinsights.com/ Dave Chaffey

      Thanks Gary, good to hear – do try to provide useful takeaways for managers with different backgrounds. Need to do more to help SMEs though!

      Dave

  • http://www.facebook.com/pad.bray Pad Pax

    hmmm… this is giving me an
    “Error code: 503 – is it just me?

    • http://www.smartinsights.com/ Dave Chaffey

      Hiya – no – it’s not you – it’s embedded from SlideShare and their site is down currently.

  • Craig Johnson

    Thanks very much for a great presentation Dave.

  • http://twitter.com/wseabrook William Seabrook

    Really enjoyable evening, and thoroughly engaging presentation Dave – thanks! It would be good to have a proper chat at some point.

  • david deasy

    Excellent presentation last night Dave, Lings cars gave much food for thought.
    Great content, great delivery.

  • http://www.greatmarketingworks.co.uk/blog ukmarketinghelp

    A great amount of information. Would have loved to ask more questions and get your insights on mobile more… and would love to talk to you about an analytics data software we might be launching to help SME’s – your talk showed how important it would be :)

    • http://www.smartinsights.com/ Dave Chaffey

      Hi Dan, thanks for your comments – yes a lot since I live to give insight for different levels of skill/experience – all the best for the SME service – let me know how that goes.
      Feel free to ask questions here

      Dave

  • http://www.greatmarketingworks.co.uk/blog ukmarketinghelp

    I do have one – which is amazingly geeky – so I want your thoughts especially as chatting with tech folk about it.

    Drum roll…..

    Is Data the new oil….. Discuss ;)

    • http://www.smartinsights.com/ Dave Chaffey

      Hi Dan, well Big Data may be the new oil! There’s certainly lot’s of (snake oil?) vendors looking to sell it.
      I’ve been meaning to get different perspectives on this for a while and we now have a post covering the potential applications and different views from Neil Davey at MyCustomer.com: http://www.smartinsights.com/goal-setting-evaluation/web-analytics-strategy/an-introduction-to-big-data/
      My personal view based on many companies I speak too from large to small is that Big Data isn’t a big priority. Instead they’re still struggling with “Small Data” i.e. getting value from existing analytics data or struggling to integrate different data sources from different legacy systems. They feel that they will get more from putting resource into reviewing basic analytics data, running AB/MVT in conversion rate optimisation programmes and using web or email personalised offers.
      It seems to me as if “Big Data” is a clumsy label rebadging of previous approaches variously called data warehousing and data mining which we were discussing in the mid 1990s.
      It’s about identifying insights about customer behaviour from different data sources that can be used to identify new market opportunities or promotional approaches. What’s changed since the mid 1990s is that (of course) we have much richer data now through real-time data from web analytics and social media streams.
      This certainly gives opportunity for new insights, but the challenges of applying the right resources i.e. People + Process to get the value is still there.
      Dave

      • http://www.greatmarketingworks.co.uk/blog ukmarketinghelp

        Absolutely :)

        Sent from great marketing works and dan sodergren’s iPhone

        • http://www.greatmarketingworks.co.uk/blog ukmarketinghelp

          And just for the record don’t know if I mentioned Big Data in my original question. But liked the link into your article. I am totally with you on businesses needing get to work with the analytics they have right now. Which is why we are working on the software package to do exactly that but in a more user friendly fashion than Google has so far. It’s still about small data for many of our clients. Perhaps I should have capitalised that D.

          • http://www.smartinsights.com/ Dave Chaffey

            Good to hear we’re agreeing on this from experiences Dan, maybe we should trademark “Small Data”.

  • http://www.antonkoekemoer.com/ Anton Koekemoer

    Hi Dave,

    Yes
    – As there is not a golden book that one can use when it comes to the proper
    “rules of engagement” and marketing alike. Compliments on the powerful Presentation
    you’ve featured, especially the slide on Inbound Marketing (slide number 41).

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