All posts by Expert commentator

This is a post we've invited from a digital marketing specialist who has agreed to share their expertise, opinions and case studies. Their details are given at the end of the article.

Recommendations for a 1 hour brand audit process

There could be a number of reasons for carrying out your brand audit and there are as many metrics to be considered in order to get the answers, as far as the reception of your brand is concerned. Your brand needs to stand out and a regular brand audit will make sure that you stay different. So, what is included in a brand audit? The process involves a number of elements which would I will explain. You may be looking to acquire more customers, or your business may have taken a downwards slope, or maybe your revenue is going down. No matter what, even if your business is doing well, it is essential to do a regular online brand audit [see this Smart Insights brand audit template for a suggested structure to…

 Halloween marketing party tricks - you are never too old

The holidays are coming. However, holiday shopping no longer waits until Black Friday or even the month of November to get underway. Instead, to get ahead of this holiday season, smart businesses must consider their marketing kick-offs much earlier. This makes Halloween an excellent starting point for the 2014 holiday season. Halloween isn’t just for kids anymore whichever country you're planning your Halloween campaigns for. In fact, according to the US National Retail Federation, 71.5% of adults plan to celebrate or otherwise participate in Halloween-related activities this year. This means that there’s no specific demographic for Halloween, and chances are you can profit from this knowledge.

Ideas for marketing Halloween

Is your business ready? Looking for ways to incorporate Halloween into your company’s marketing strategy? Look no farther. Check out…

Content strategy approval – how to win buy-in for your ideas

So, you’ve completed the research and fully understand the business focuses and audience. You’ve created the personas, organised the brainstorms and come up with a host of creative content to set the web on fire. Now all you have to do is pitch the ideas and get the buy-in of your client or MD. Easy huh? Well, not always. Part of the reason this can be harder than necessary is because some people struggle to understand that off-page content, in particular, is not designed to be a sales pitch. (It almost doesn’t matter what you write about, as long as the article is interesting, and the link is relevant and appears naturally.) It is therefore imperative to explain the true purpose of each piece of content from the very beginning and…

Why a focus on the fundamentals of customer retention is essential to business growth

Many marketers are grappling with the challenges posed by fundamental changes in consumer behaviours, increasingly competitive markets and a host of digital technology developments, mobile innovations and social media proliferation. The good news is that marketers are far better placed to operate in this brave new world than they may think! The fundamentals of customers, brands and marketing have not changed. However, customers are still the most important asset of any business, so in my view, the number one priority for marketing  to acquire and retain customers by creating a compelling value proposition and brand story that resonates with customers.

There is a danger if there is too great a focus on customer acquisition, then businesses spend too insufficient time on managing customer retention. Instead the balance is wrong and they focus too much…

Four ways to prove the value of social media to your CMO

So you have ambitious plans for a new social media program that will build brand buzz and drive business impact? There’s just one problem: you need a big budget to match your big dreams. Though social media budgets are projected to double in the next five years, many social media marketers still report feeling underfunded. How can you convince your senior marketing leadership to invest in social?

4 Steps to gaining social media buy-in

These proven tactics can help you prove the value of your social media efforts and win buy-in from your CMO. Step 1. Prove social media ROI through direct sales. Social media ROI: often talked about, but rarely proven. But if you want your CMO to increase your funding, you’ll need hard numbers that demonstrate your impact on the bottom line. Use your web analytics platform to …

Avoid those common PPC Mistakes to maximise your campaigns

As I work with new clients to improve their PPC campaigns, there are some common mistakes I see again and again. These include both the way the account is set up and the overall strategy of where to focus PPC spend. In this post I'll recommend a number of tools and techniques that can help you avoid these mistakes and so boost campaign ROI in AdWords.

1. Not analysing enough data

One simple mistake that marketers make is that they don't analyse enough data to come to a statistically reliable decision. When you first start out testing and you see that one ad has 15 clicks and one has 12 and come to the conclusion that the one with 15 is better. However here you would not have enough data to make a reliable decision and are at risk of choosing the wrong advert as your winner. To…

Take control of your localized website for SEO

For digital marketers managing many localized websites, multilingual SEO can be a whole different ballgame compared to traditional SEO strategies. Sure, some practices are similar, such as placing appropriate keywords in headers and metadata. However, there are many new considerations to factor into the plan when optimizing your website for various cultures around the world. After all, there is a lot more to multilingual SEO than translating a few keywords.

5 Tips to avoid with your website localization

Here are five common setbacks to avoid even before you head down the website localization path. Along the way, I’ll share some valuable tips to help guide you on the right path to search engine (and customer experience) glory.

Tip 1: Thin, low-quality content on your localized websites

As you may know, SEO is not about stuffing your website full of keywords. In fact, doing so can land you right…

Key approaches to develop your marketing analytics strategy

When you first begin venturing into the world of marketing analytics, it’s easy to get overwhelmed. Why? Well, put simply, marketing analytics is made up of a number of processes and technologies that help you analyze the performance of your marketing efforts. By measuring marketing data, you can determine where to adjust your strategies, improving your ROI. And because it’s all about tracking and responding to data, your first instinct might be 'the more data, the better!' but that can be a slippery slope. You’ll soon learn that crafting an effecting strategy can help streamline your processes and give you more 'bang' for your metaphorical analytics 'buck.'

Why you need a marketing analytics strategy

Your strategy acts as a plan that informs the purpose of analyzing the data you collect. Rather than just looking through all…

An interview with Nick Dutch, Head of Digital at Domino's Pizza UK

Nick Dutch is Head of Digital at Domino's Pizza Group Limited in the UK and ROI. In this interview he shares the approach used to help manage customer experiences for Domino's. He will explain their approach in more detail at the Smart Insights Digital Marketing conference.

Q. Please outline your role and how your team is structured?

My role combines all aspects of the online customer experience from media to conversion, both on the desktop site and in mobile. So, I’m responsible for all online marketing activity that drives people to the site and in determining the customer journey whether on our desktop site, mobile sites and apps or our communities on social media sites which are also part of how the Domino’s brand is presented in the digital space. From a strategic point-of-view, I’m responsible…

Learning to avoid Dumb AB testing mistakes

Back in 2005, I started my first forays into split testing of emails, landing pages and funnels whilst working at LOVEFiLM.  I'm nearly at my 10 year anniversary, and after seeing over 40 million visitors split tested with stuff, I've become rather battle hardened to all the curious, strange and just plain stupid ways I've managed to break my own experiments. I'll be doing a talk this Wednesday at the Smart Insights Digital Marketing conference on how to improve structured testing to boost profits, so to introduce it, I wanted to write a little about one critical way we can all improve our AB and Multivariate testing.  So, in this article, I'll be exploring device and browser compatibility or 'Getting with what your customers have at their fingertips'.

AB testing your developers instead of…

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