Merchandising retail products online isn't easy given the number of products and the many options to feature them through customer journeys. But if you follow best practices, then the impact on conversion rates and average order value can be significant. This in-depth guide from ecommerce expert Chris Jones is designed to show you how to follow best practices to perfect your users' experience and build customer trust.
This guide is for trading and user experience teams working for online retailers or other businesses with a complex range of products with many SKUs. It's designed for professionals working on improving merchandising for existing sites, but will also be useful for those looking to learn best practices when launching their own ecommerce sites. Those working for smaller businesses may find they do not have the capacity to implement all the recommendations outlined, but will still find it useful to be able to review the most important optimizations.
This template is a comprehensive reference to merchandising best practices broken down into sections based on key success factors to help you better understand all the different page types and page elements of a modern retail ecommerce site. At a top-level, it is broken down into two sections covering best practices for different interface elements and how to use merchandising to support the customer journey.
If you manage an ecommerce site, you'll know that given tight margins on trading, boosting your conversion rate by just a small percentage can make an enormous difference to your bottom line. This guide reviews recommendations on merchandising across all aspects of the buyer journey and gives specific tips to improve your customer's experience and make them more likely to buy. Best practices are illustrated by detailed examples of sites including JohnLewis.com, B&Q, Asos and more, in both desktop and mobile views, the guide lets you learn from market leaders and outdo them when they make mistakes.
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