The 5 best tools for collecting and showcasing customer reviews

Reviews have become essential to buying and selling online with customers trusting customer reviews over 10 times more than descriptions or claims made by the brand itself. Reviews can also benefit a brands’ search marketing efforts, as often they will feature highly in SERPS, particularly for local results. They enable marketers to collect and request product and customer service reviews. Some tools also curate conversations happening on social media for brands to use as social proof on their websites. Customer review and ratings tools enable marketers to collect and request product and customer service reviews. Some tools also curate conversations happening on social media for brands to use as social proof on their websites. We've researched five of the best customer review and ratings tools so you can decide which is best for your business. These tools have been selected to be particularly useful…

6 implications for selecting and managing today's and tomorrow's marketing technology

We've been sharing the latest Marketing Technology Landscape map by Scott Brinker,[email protected] several years now. You've almost certainly seen one of the earlier iterations since it has been widely shared. I love it because it's a USEFUL infographic - it prompts marketers to review their current Marketing Technology and take action to improve their Marketing Technology Stack. When I discuss it with marketers when speaking or training, it certainly has a big impact, not always in a good way... It prompts that "OMG how do I cope?" fear amongst marketers and business owners due to its complexity. But, for me, it shows the opportunity of the many tools we have available to deliver more relevant, more personalised communications today. It's inspired the Smart Insights team to create our own Martech infographic which includes both insight and operational tools across our RACE planning framework.…

Audit your marketing technology stack with the 6Cs to refine its capabilities and prove its return on investment

Do you know the stackies? They're an informal contest arranged by Scott Brinker, creator of the marketing technology vendor landscape where different companies visualise their marketing stacks in different ways. Here are the latest martech stack entries. They're presented in vastly, different ways from this superbly visual example... to this more structured approach of the 5Cs of Martech - which looks like the inspiration for the new 6Cs of Martech featured at the end of this article. You can audit your marketing stack against any of these ‘stackie’ entries. The structure of some of the examples like the second one prompted us to think whether there was a simple, practical way of visualising or…

3 examples demonstrating the benefits of social listening for financial services

In a decade, social media has gone from somewhere we share photos of our cat, rant about politics, get passionate about sport, and learn how to use eyeliner - to a vital part of a company’s marketing strategy (although there are still a lot of cats). While most industries jumped on board, according to Marketo, the Financial Services Industry (FSI) is still falling short. This post is based on a white paper written in collaboration with Hootsuite, that presents three use cases demonstrating what the FSI will gain by understanding and engaging with social media. If you’d like to read the full white paper and see examples of banks that are winning and losing on social media, you can download it here, How the Financial Services Industry Can Use Social Media to Drive Business Advantage. It targets the finance sector, but, the…

How to select the right data management platform and audience profiling tools for your business

A Data Management Platform (DMP) is a place to store, sort and act upon multiple sources of online and offline data including search, social, display media, Email, CRM, Transactions (e.g. Point-of-sale). This includes first party data which the marketer collects on their site or through other customer interactions and on third party data pre-integrated into the platform, or data purchased from branded providers or lists. They also look to integrate desktop and mobile usage to provide a ‘single view of the prospect and customer’. As such they are also now commonly called Customer Data Platforms (CDPs) and Identity Management Platforms (IDMP).  Users of a DMP can import known (i.e. an email address) or unknown (e.g. a cookie) data and use this to define audiences or segments. The DMP will then find new customers (i.e. similar audiences)…

A flow chart to create a marketing stack tailored to your business needs

We talk about the importance of using the right digital marketing tools a lot here at SmartInsights. When used correctly, martech tools can save time, boost productivity and lead to better marketing outcomes. But with so many tools available, it can be tricky to know why tools to use and why. Our infographic on digital marketing tools provides some structure by dividing the best 150 tools into 30 key categories, so you can see which tools to use to achieve a given objective. We're not saying you need all of these tools, but some businesses who are heavily reliant on digital channels will likely need at least one tool from each category. However, for a new business, it can still be hard to know where to start with so…

How to build the right marketing technology stack for your business

It's now a lot more common to talk about choosing 'martech stacks' and rightly so, given the impact that technology, data and insight can have on marketing today.  The popularity of the concept of a martech stack has grown out of the categorisation of marketing technology based on Scott Brinker’s Martech landscape and others such as our Digital Tools wheel. Businesses have always considered their portfolio of business IT applications for operations such as finance, logistics and marketing, but traditionally, they have been controlled by IT teams who have managed a limited number of ‘enterprise resource planning’ systems such as SAP. With the growth in cloud based SaaS, it has become far easier for individual departments and, in particular, marketing, who need to manage many digital marketing channels like search and social media marketing, to deploy their own solutions. …

6 Great Content Curation Tools

They say that content is King. If that’s the case then curation has to be, at the very least, a Baron or something. Actually, scratch that. Content curation, when it’s done right, can be king too. One need only think of products and features like Reddit, Facebook Trending or Twitter Moments to see how important content curation is to the general public. Cutting through the noise of clickbait and subpar content marketing is extremely difficult, and that’s why effective content curation can be so valuable.

Short On Time? Curate!

If you have the time, creating your own content is a powerful way to drive traffic to your site. One need only look at the stats for proof of that: Content marketing costs 62% less than traditional marketing and generates 3x as many leads Year on year growth of site traffic is almost 8x higher for content marketing…

Martech tools aren't just for marketers, sales needs them too

The much-talked about disconnect between sales and marketing departments (and likewise professionals) needs to be put to bed.  If you pardon the (intentional!) pun: they always have been, and always will be perfect bed companions. Let’s boil this down: the purpose of your marketing department has always been to drive sales, and connect with and engage customers with your brand. As such, sales and marketing have always been closely linked. Nevertheless, in many businesses, they are remaining distinctly separate, often operating in silos. This approach is in direct opposition to the way modern business works. Instead, marketing and sales should come together to help join the dots between the target audience and the brand itself. Modern technology is an integral tool in not just connecting those dots between the brand and prospects or customers, but also between the two departments. Silo-based business models…

Use these landing page creation and testing tools to optimise the conversion rates of your landing pages

Lead generation is a key goal of digital marketing in many sectors. By testing landing page layout, headlines and copy you can increase lead volume and thus potentially sales using cost-effective techniques. By hosting test pages on the servers of suppliers you should be able to bypass the need for agency or IT department involvement to get test up-and-running rapidly. The tools listed in this post will help you design and test pages which improve the conversion rate to lead. SmartInsights has no relationship with any of these tools, we just want to help readers looking to utilise landing page testing tools by pointing them to quality providers.

Key things to consider before purchasing and using these tools:

Ease of use of setting up tests Integration with CRM systems you use or plan to use …

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