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Learning from how H&M use Facebook

Author's avatar By Dave Chaffey 08 Oct, 2010
Essential Essential topic

Techniques to engage your audience through Facebook pages

Value: [rating=4]

Our commentary: H&M has amassed millions of fans of their Facebook presence.

I think many companies can learn from the approach used for their online presence.

In fact, you could argue that their Facebook page is more important and more effective than their main website which has been heavily criticised for its recent launch.

Marketing implications: This article from Mind Jumpers shows you that to get the best results from Facebook suggests you need to:

  • 1. Experiment to learn the best way to interact with your Facebook audience. This article from Mind Jumpers shows how H&M "Amuse, Involve and Help"
  • 2. "Make It Simple" to interact - their main tab on Facebook links through different methods of engaging their audience on their main site. This is lo-fi but effective.
  • 3. Tailor international brands to the local country - not at all sure how they do this. Any ideas?

The tailored tab for their home page on Facebook nicely showcases different methods to engage with Facebook online.

Recommended link: How H&M use Facebook

Author's avatar

By Dave Chaffey

Digital strategist Dr Dave Chaffey is co-founder and Content Director of online marketing training platform and publisher Smart Insights. 'Dr Dave' is known for his strategic, but practical, data-driven advice. He has trained and consulted with many business of all sizes in most sectors. These include large international B2B and B2C brands including 3M, BP, Barclaycard, Dell, Confused.com, HSBC, Mercedes-Benz, Microsoft, M&G Investment, Rentokil Initial, O2, Royal Canin (Mars Group) plus many smaller businesses. Dave is editor of the templates, guides and courses in our digital marketing resource library used by our Business members to plan, manage and optimize their marketing. Free members can access our free sample templates here. Dave is also keynote speaker, trainer and consultant who is author of 5 bestselling books on digital marketing including Digital Marketing Excellence and Digital Marketing: Strategy, Implementation and Practice. In 2004 he was recognised by the Chartered Institute of Marketing as one of 50 marketing ‘gurus’ worldwide who have helped shape the future of marketing. My personal site, DaveChaffey.com, lists my latest Digital marketing and E-commerce books and support materials including a digital marketing glossary. Please connect on LinkedIn to receive updates or ask me a question.

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