A survey of 200 US retail marketing executives with the power to make budget allocation decisions shows their views of whether digital or offline channels give greater ROI. Over three quarters reported that digital channels gave them better ROI in 2016 than offline channels.
This is good news for digital marketers who can show their strategies and tactics are paying off, at least in the context of US retail. It's also good for those pushing their company to engage in a meaningful digital transformation program. This can be a useful top-level piece of evidence to build the case for greater spending on digital.
By Robert Allen
Rob Allen is Marketing Manager for Numiko, a digital agency that design and build websites for purpose driven organisations, such as the Science Museum Group, Cancer Research UK, University of London and the Electoral Commission. Rob was blog editor at Smart Insights from 2015-2017. You can follow Rob on LinkedIn.
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