E-CRM trends 2012
Guest Expert, December 21, 2011
6 E-CRM Trends to consider for 2012 planning
I’ve recently asked several CRM specialists including Paul Greenberg and Shaun Smith to describe how they see the key ECRM trends from 2011 which will also be important in 2012. I’ve picked out 5 key trends
E-CRM Trend 1. Brands as curators
Shaun Smith, founder of Smith+co believes there are a number of
E-CRM strategy
From CRM to CEM?
Guest Expert, May 14, 2012
Is customer experience management the new CRM?
This year, many CRM vendors and commentators are hailing the age of customer experience management, raising the question of whether we are witnessing a sea change in CRM?
When SAP held its Influencer Summit in February, the vendor revealed it would be repositioning the focus of its CRM proposition from
E-CRM strategy
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Guest Expert, May 14, 2012Is customer experience management the new CRM? This year, many CRM vendors and commentators are hailing the age of customer experience management, raising the question of whether we are witnessing a sea change in CRM? When SAP held its Influencer …..
E-CRM strategy
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Guest Expert, December 21, 20116 E-CRM Trends to consider for 2012 planning I’ve recently asked several CRM specialists including Paul Greenberg and Shaun Smith to describe how they see the key ECRM trends from 2011 which will also be important in 2012. I’ve picked out …..
E-CRM strategy
Read more
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